Account Manager - Brown Thomas Dublin

HOUSE OF CREED; Dublin; On-site; GBP 35,000 - 49,000; Full time

Job summary

A luxury perfume house in Dublin is seeking an experienced Account Manager to oversee the Creed Fragrance division. You will drive sales, deliver exceptional customer service, and manage a team of Luxury Brand Ambassadors. The ideal candidate has a strong background in retail sales, effective leadership abilities, and extensive knowledge of luxury fragrance products. The position offers a full-time schedule and numerous benefits, including competitive commissions and annual leave.

Benefits

32 days paid annual leave

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression & training

Qualifications

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.

Responsibilities

• Develop a comprehensive understanding of Creed Fragrances and ensure your team is knowledgeable.
• Achieve sales targets and maintain optimal stock levels.
• Cultivate and maintain strong relationships with stakeholders.

Skills

Retail sales expertise

Leadership abilities

Knowledge of luxury products

Sales target achievement

Organizational skills

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking an Account Manager to join our esteemed department store in Brown Thomas, Grafton Street, Dublin. The role involves overseeing our Creed Fragrance division, driving sales, delivering exceptional customer service, and managing a team of Luxury Brand Ambassadors. This is a full‑time position (5 days, 37.5 hours per week) located at Brown Thomas, Grafton Street, Dublin.

Key responsibilities

• Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury brand Ambassadors.
• Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty, while upholding impeccable visual merchandising at the fragrance counter.
• Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally. Collaborate with external agencies to execute promotional activities effectively.
• Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
• Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
• Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders, and provide regular reports on sales performance and relevant activities.
• Leadership and Motivation: Exemplify positive leadership qualities and promptly address any challenges within the team. Clearly communicate expectations and provide ongoing support and guidance.
• Promotional Activities: Identify and capitalize on promotional opportunities to maximise brand visibility and sales. Collaborate with relevant parties to ensure the success of promotional initiatives.

Qualifications and Skills

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrated ability to exceed sales targets and drive business growth.
• Strong organisational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards.

Line of reporting

This role reports into the Sales and Education Manager.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Benefits

• 32 days paid annual leave (pro rata for part‑time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & training
• Length of service rewards

The House of Creed is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply.

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