Account Manager (B2C)

BT Group; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company based in the UK is seeking a Sales Manager to develop and execute business plans. The ideal candidate will be experienced in sales and have a proven track record in managing customer relationships and achieving targets. This role will involve leading a team and ensuring effective sales strategies are implemented across various locations including Bristol.

Benefits

On target commission

BT Pension scheme

Enhanced women's health support

24/7 private virtual GP appointments

Qualifications

• Experienced sales professional with evidence of consistent target achievement.
• Track record in indirect sales or partner sales channel.
• Ability to inspire and motivate teams.

Responsibilities

• Create and execute a Business and Sales plan to maximize market opportunity.
• Conduct performance reviews and agree remedial steps for improvement.
• Manage the performance of MDs and LBs, ensuring optimal sales distribution.

Skills

Account Management

Customer Relationship Management

Solution Selling

Commercial Acumen

Sales Performance

Job description

Overview

Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that's unmatched by our competitors

• Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools
• Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK's best sales force

Why this job matters BT Local Business comprises of 23 independent Licensee organisations. This role is critical to the delivery of a consistent customer sales experience, and sales revenue growth for our SME market. The role holder will be responsible for ensuring the BTLB aligns to BT strategy, represents the brand across their defined customer base, meets all contractual requirements, and ensure legal and commercial compliance is adhered to. The role holder is expected to be present within the businesses supported at least 3 days per week.

What you’ll be doing

• Accountable for creating and executing a Business and Sales plan for each of the Local Business to maximise the market opportunity within their territory.
• Conduct weekly/30/60/90-day reviews to evaluate sales forecasts and agree the remedial steps to address performance through sales recovery plans in collaboration with the MD.
• Review the financial viability of the LB and ensure cash flow forecasts align with Sales and Business plans. Coordinate financial audits.
• Own the performance management of the MDs and LBs within their territory, and provides leadership to the LB owners ensuring the MDs have the optimum FTE sales distribution, and that retention plans are in place using LB employee engagement survey report outputs.
• Leads as a consultant with the LBs on their customer contact strategy. Steps into the sales process to increase our win rate on opportunities & prospects.
• Act as the lead and interface to manage the contractual and operational manual obligations between BT and the License holder.

The skills you’ll need

• Account Management
• Customer Relationship Management
• Solution Selling
• Commercial Acumen
• Sales Performance

• Experienced sales professional with evidence of consistent target achievement.
• Previous track record working in an indirect sales or partner sales channel.
• Able to demonstrate complex stakeholder (internal/external) management and virtual team leadership which has led to positive sales outcomes.
• Ability to inspire and motive teams.
• Demonstrative examples of commercial acumen and understanding of P&L/operations of an SME business.

Locations

Locations: Bristol/London (this will be a field based role aligned contractually to our Bristol or London office, but supporting BT Local Business offices across a number of potential locations - Plymouth, Cardiff, Oxford, Portsmouth and Bristol), With over 175 years of heritage, BT is now the flagship business brand of BT Group. We\'ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We\'re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it\'s not just the technology that matters, it\'s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Benefits

• On target commission
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It\'s for all parents, no matter how your family is made up.
• Enhanced women\'s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer\'s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes