Account Manager (3-Month Fixed Term Contract)

Inspired Thinking Group Limited; Camden Town; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading creative agency based in Camden Town is seeking a Customer Project Manager to manage client projects in the print sector. The ideal candidate will excel in customer service, possess strong project management skills, and have an understanding of print production processes. This position offers a competitive salary and attractive benefits, including flexible working options and a comprehensive wellbeing programme.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Award Bonus

Charity Volunteer Day

Referral scheme

Wellbeing Programme

Enhanced Family-Friendly Leave

Qualifications

• Service-driven with a proactive approach.
• Ability to manage multiple projects effectively.
• Strong relationship-building capabilities.
• Experience in print manufacturing and project management.
• Calm under pressure with innovative problem-solving skills.
• Organized with great attention to detail.
• Full driving license required.

Responsibilities

• Manage data, artwork, and print briefs efficiently.
• Validate client information for accuracy.
• Lead client and internal project meetings.
• Oversee project execution and supplier communication.
• Ensure timely project progression and manage WIP.
• Handle invoicing and month-end tasks.

Skills

Customer service

Project management

Attention to detail

Understanding of print production

Effective communication

Excel proficiency

Job description

Responsibilities

• Efficiently manage data, artwork, and print briefs using our cutting‑edge technology.
• Validate information supplied by the client to ensure accuracy of briefing.
• Lead and attend both client and internal project meetings.
• Oversee client and supplier critical paths, ensuring smooth project execution.
• Manage our print and artwork solutions, RFQs, CPAs and supplier/studio liaison.
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression.
• Handle invoicing and month‑end tasks efficiently.
• Address client needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.
• Provide content and production support within the team.
• Conduct site visits for quality control of POS deliveries.
• Attend press passes/QC sessions at print partners as required.
• Manage stock.
• Provide production support for our client when required.
• Provide cover for SAM during annual leave.

Qualifications & Expectations

You're customer‑focused, proactive, self‑motivated and used to working in a fast‑paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail, and an understanding of the print production process when working with clients.

• First and foremost, you should be service‑driven. Our people go above and beyond to put customer service at the heart of everything.
• You won't be micro‑managed here. It is essential that you can prioritise workload effectively, managing multiple projects in a fast‑paced environment.
• Able to build strong relationships with clients, colleagues and suppliers.
• Demonstrated experience in print manufacturing / managing print projects.
• Remain calm and confident when handling challenging situations.
• Able to think of innovative solutions for your client.
• A true team player with a positive and collaborative approach.
• Methodical and extremely organised – great attention to detail.
• Proficient in Excel – this role uses multiple systems to increase efficiency and requires working with large spreadsheets; staying on top of multiple projects comes second nature to you.
• You hold a full driving licence.

Diversity & Inclusion

We Value Diversity. We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG has a number of community groups (ERGs) available to employees, offering a safe space for like‑minded colleagues to connect, socialise, and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together, and Women In Tech Together.

Benefits & Perks

Work’s a treat! On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays.
• Annual Wellbeing Day – an additional day to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun.
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform you can access dozens of daily deals, from money off top brands to discounts on days out.
• Monthly Employee Awards – an Employee‑of‑the‐Month programme with a £250 bonus.
• Raising money for charity, including a paid Volunteer Day – we’re all about giving back and having lots of fun in the process.
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for putting in a good word.
• Wellbeing Programme – interactive workshops or join our 30+ Wellbeing Champions.
• Enhanced Family‑Friendly Leave – support for you and your family to navigate the craziness of family life.