Account Manager

Johnson & Johnson Services; Wokingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Johnson & Johnson Services is looking for a Key Account Manager to manage a portfolio of strategic private-sector accounts in the UK. You will build trusted relationships, identify needs, and deliver tailored solutions that extend beyond the product portfolio.

You will lead account plans, forecast performance and partner with education, clinical and commercial teams to optimise contracts and drive sustainable growth.

Qualifications

• Degree preferred or equivalent relevant experience.
• Strong knowledge of the UK ophthalmology market or healthcare market.
• Experience with deal calculators and forecasting tools.
• Proven ability to build trusted relationships with senior customers and internal stakeholders.
• Strong commercial judgement and ability to forecast and manage contracts.

Responsibilities

• Partner with Private Sector Lead to build strategic account relationships and align with private-sector strategy.
• Lead contract implementation, governance and performance to maximise value opportunities.
• Develop account plans identifying priorities and growth opportunities for sustainable profitability.
• Collaborate with customers and cross-functional teams to deliver tailored solutions across education, services and care pathways.
• Provide commercial and portfolio leadership to field teams and support customer engagement.

Skills

PowerPoint

Excel

Forecasting

Deal calculators

Stakeholder engagement

Strategic sales planning

Education

Degree preferred or equivalent experience

Tools

Forecasting tools

Deal calculators

Job description

The Key Account Manager will report to the Private Sector Lead and will be responsible for managing and developing a portfolio of strategic private-sector accounts. The role will ensure the effective management and delivery of existing contracts, while proactively identifying and pursuing new commercial opportunities that support sustainable growth in line with the wider business strategy. Working collaboratively with customers and internal stakeholders, the Key Account Manager will identify needs, develop strategic account plans, and deliver tailored, value-added solutions that extend beyond the product portfolio, strengthen partnerships, and position JJSV as a trusted long-term partner. What to expect:

• Partner with the Private Sector Lead to build strategic account relationships, position JJSV as the preferred partner, and align activities with the wider private-sector strategy.
• Lead contract implementation, governance and performance, ensuring commitments are met, commercial terms are understood, and value opportunities are maximised.
• Develop account plans that identify customer priorities, commercial opportunities and value-based initiatives, delivering sustainable and profitable growth.
• Collaborate with customers and cross-functional teams to deliver tailored solutions across education, services and care pathways that strengthen partnerships.
• Provide commercial and portfolio leadership to field teams, supporting customer engagement and building expertise across the JJSV portfolio, especially PCIOL and Premium Monofocal solutions.
• Partner with Professional Education and Clinical Services to deliver account optimisation through tailored education, clinical support and service solutions.
• Work closely with Technical Service to align account plans and service delivery, ensuring an excellent customer experience.
• Collaborate with Commercial Excellence to support forecasting, contract governance and pricing excellence, ensuring compliant and informed commercial decisions.
  Degree preferred, or equivalent relevant experience with a proven record of achievement.
• Strong knowledge of the JJSV portfolio, particularly PCIOL and Premium Monofocal categories; training provided where needed.
• Refractive market experience is desirable but not essential.
• Commercially minded, with experience using deal calculators and forecasting tools preferred; strong PowerPoint and Excel skills required.
• Strong commercial judgement, organisational skills and personal integrity.
• Proven ability to build trusted relationships with senior customers and internal stakeholders.
• High emotional intelligence and self-awareness, with adaptable communication and influencing skills.
• Track record of achieving or exceeding commercial objectives and targets.
• Demonstrates the highest standards of ethics, values and integrity aligned to Our Credo.
• Customer- and patient-focused, with a passion for delivering innovative solutions that create measurable value.
• Strong understanding of the UK ophthalmology market, including reimbursement changes, procedure caps and their impact on providers and commercial decision-making., Brand Ambassador, Collaboration, Customer Centricity, Hospital Operations, Innovation, Market Research, Market Savvy, Medicines and Device Development and Regulation, Organizing, Pricing Strategies, Proactive Behavior, Problem Solving, Sales, Solutions Selling, Stakeholder Engagement, Strategic Sales Planning, Sustainable Procurement, Vendor Selection
  At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
• At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com Johnson & Johnson MedTech | Surgical Vision Surgical Vision is devoted to shaping the future of surgery by advancing innovation, addressing the most pressing healthcare issues, and improving lives every day. Our product portfolio includes Intraocular Lenses, Viscoelastics, and other surgical adjuncts. https://jjvision.com We are united in our aspiration to partner with eye care professionals and help more people around the world preserve and restore sight for life. Eyesight is undervalued and under treatedâ€"and we believe that it is our responsibility to help change this. Our vision is to help people see better, connect better, live better. Our mission is to bring science and sense of sight to life through world-class innovation and customer experience., By joining Johnson & Johnson MedTech you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world†s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there†s no end to the lasting impact we can make together. And that changes everything.
  It†s important to us that you feel you can bring your whole self to work; at Johnson & Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life.