Account Manager

NFP PEOPLE; United Kingdom; Remote; GBP 40,000 - 50,000; Full time

Job summary

A civic technology charity in the UK is seeking a dedicated Account Manager to enhance public engagement through digital tools. This remote position involves managing client relationships and supporting service uptake across public sector organizations. Candidates should have a solid background in account management, excellent communication skills, and a technical aptitude. Salary ranges from £40,000 to £50,000 annually, along with benefits including professional development opportunities.

Benefits

Pension (4% employer, 4% employee)

Professional development opportunities

Flexible remote-first working

Qualifications

• Proven track record in account management within the public sector.
• Strong people skills for relationship building.
• Willingness to develop technical knowledge.
• Excellent communication and negotiation skills.
• Ability to work remotely and independently.

Responsibilities

• Manage and grow client portfolio.
• Build strong relationships with clients.
• Represent the organisation at events.
• Document and share client knowledge.
• Identify revenue opportunities within existing clients.

Skills

Account management

Relationship building

Communication skills

Technical aptitude

Negotiation skills

Tools

Google Docs

MS Office

CRM software

Job description

Account Manager

This is an exciting opportunity to help deliver meaningful impact, using your relationship-building skills to support positive change in how citizens interact with public authorities through high-quality digital tools.

Position: Account Manager
Location: Remote (UK-based travel)
Salary: £40,000 – £50,000 per annum
Hours: Full Time
Contract: Permanent

Closing Date: Sunday 7 December 2025

Interview Date: December 2025 (via video conference)

The Role

As Account Manager, you will be self-motivated and strategically driven to manage and grow the organisations client portfolio. You will take responsibility for building strong relationships, understanding client needs, and ensuring our digital products are embedded effectively within public sector organisations.

You will:

• Be a trusted and reliable centre-point between clients and the organisation
• Balance the needs of the client with the commercial aims of the business
• Seek out early-stage client opportunities and influence them towards a successful
• Become an expert in our products to help clients get the most from their tools and encourage uptake of additional services
• Maintain strong and productive relationships with clients and wider council stakeholders
• Work with the Head of Marketing to align communications activity with client needs
• Represent the organisation at trade shows, conferences, and exhibitions to promote products and services
• Identify and secure revenue from existing clients through additional product sales and service development
• Write proposals and confidently present them in person or virtually, with team support as needed
• Document and share client knowledge internally, contributing to continuous improvement

About You

We are seeking an enthusiastic and relationship-driven Account Manager who thrives on delivering excellent customer service, supporting clients, and spotting opportunities for growth.

You will have:

• A proven track record in account management of a technical service, ideally within UK local government or the public sector
• Strong people skills and the ability to build trusted, long-lasting relationships quickly
• Willingness and curiosity to develop technical knowledge and understand the interplay between technical teams and clients
• High technical aptitude with a strong willingness and ability to learn our products
• Experience with Software-as-a-Service or similar technical environments (advantageous)
• Excellent communication and negotiation skills, with confidence presenting to senior directors and elected representatives
• Proficiency in collaboration tools, Google Docs, MS Office and CRM software
• Ability to work remotely, independently, and proactively to manage and close opportunities
• Effective teamwork and cross-departmental collaboration abilities
• Willingness to travel regularly for client engagement

Benefits Include

• £40,000 – £50,000 per annum (FTE)
• Pension (4% employer, 4% employee)
• Remote-first working with flexibility within a collaborative, supportive culture
• Opportunities for professional development
• UK-based role with the right to work in the UK required

About the Organisation

We are a commercial division of the UK civic technology charity, the team behind well-known services such as FixMyStreet, WhatDoTheyKnow, TheyWorkForYou and WriteToThem.

As part of a unique not-for-profit group, we provide services to citizens and public sector organisations, used by over 11 million people annually across 40+ countries. This role balances commercial objectives with the ultimate purpose of extending the reach and impact of our parent charity.

Application Instructions

Your application should consist of a CV and a covering letter (please anonymise by using initials rather than your name and remove identifying details). Your covering letter should explain your interest in the role and how your skills and experience meet the requirements.

Please note this role is being advertised by NFP People on behalf of our client.