Account Manager

M3USA; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A multinational healthcare agency is seeking an Account Manager to enhance client relationships and drive bidding processes. The ideal candidate will have experience in healthcare communication solutions and excellent project management skills. You'll collaborate closely with sales VPs and manage client specifications to deliver quality results. This role allows for remote work and offers comprehensive benefits including a bonus scheme and annual leave.

Benefits

25 days annual leave

Participation in a company bonus scheme

Group Life Cover 4x salary

Pension contributions

Vitality medical after probation

Staff discount scheme

Discounted gym membership

Qualifications

• Experience in Healthcare essential.
• Creative and analytical mind with a proven ability to interpret large amounts of information.
• Ability to work both on own initiative and as part of a team.

Responsibilities

• Owning bidding process for projects and understanding costs.
• Supporting existing business by managing contracts.
• Responsible for networking and new business opportunities.

Skills

Experience in a healthcare agency delivering multi-channel communication solutions

Excellent interpersonal verbal and written communication skills

Project management skills

High level customer relationship management skills

Proactive and highly organized

Tools

Veeva PromoMats

Job description

The mission of the Account Manager is to engage the client bid effectively and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include

• Owning bidding process for projects including full understanding of project costs and feasibility
• Supporting the maintenance of existing business by managing contracts and up-sell / cross-sell opportunities
• Actively networking within existing client contacts for any new business / prospects
• Organising client and internal kick off calls developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and / or knows when to elevate issues for resolution.
• Managing bid requests and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Collaborate with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

Qualifications

• Experience in a healthcare agency delivering multi-channel communication solutions
• Experience in Healthcare (POM & consumer) essential
• A creative and analytical mind with a proven ability to interpret large amounts of information
• Proactive and highly organised with excellent project management skills and a proven ability to multi-task
• Excellent interpersonal verbal and written communication skills
• Experience with pharma approval software systems desired
• Ability to work both on own initiative and as part of a team
• High level customer relationship management skills with a proven ability to develop and maintain customer relationships
• Media scheduling experience would be of benefit
• Veeva PromoMats

Benefits

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4% / 4% employee / employer contributions
• Vitality medical after probation
• Staff discount scheme
• Discounted gym membership

Remote Work : Yes

Employment Type : Full-time