Account Manager

ITSS Recruitment; Sheffield; On-site; GBP 30,000; Full time

Job summary

A sustainability-focused organization in Doncaster is seeking an Account Manager to enhance client relations without new sales. The ideal candidate will have a strong background in account management and customer service, ensuring high client satisfaction and retention while managing queries and internal processes. This role offers up to £30K plus a bonus and is vital for customer retention and revenue growth.

Qualifications

• Proven experience in account management or customer support roles.
• Excellent communication and interpersonal skills.
• Strong organizational abilities to handle multiple tasks.

Responsibilities

• Act as the first point of contact for customer queries.
• Maintain high levels of client satisfaction and retention.
• Identify opportunities for up-selling or cross-selling.

Skills

Build rapport within client portfolio

Manage client accounts

Resolve customer queries

Liaise with supply chain

Prepare reports

Attention to detail

Job description

Account Manager - Client relations / Customer Support - Up to 30K + Bonus - Doncaster

We are looking for a highly motivated and skilled Account Manager to join an established, eco‑conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster.

This exciting opportunity will suit an Account Manager who is well versed in relationship management, customer service and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams.

Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.

Account Manager Key Skills

• Build rapport within your designated client portfolio
• Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Be the first point of contact for customer queries, resolving issues promptly and professionally.
• Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery.
• Support the BDM team with account insights, preparing reports, and contributing to client growth strategies.
• Maintain accurate records of client communications, pricing, and service issues using our internal systems.
• Proactively identify opportunities for up‑selling or cross‑selling products and services.
• Handle a high volume of administrative and system‑based tasks with attention to detail.
• Continuously look for ways to improve internal processes and the customer journey.

The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.

We are interviewing currently, so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.