Account Manager

Time Recruitment Solutions Ltd; Salford; On-site; GBP 30,000; Full time

Job summary

A leading recruitment firm is seeking an Account Manager in the freight forwarding industry based in Salford. The successful candidate will manage customer relationships, address queries, and collaborate across multiple teams. Key requirements include minimum two years' experience in customer service/account management, strong communication skills, and proficiency in Microsoft Excel. This role offers a competitive salary and numerous benefits including holidays and parking.

Benefits

Competitive salary around £30k

22 days holiday + bank holidays

Free onsite parking

Supportive team environment

Qualifications

• Minimum 2 years' experience in customer service or account management within freight forwarding.
• Strong communication and relationship-building skills required.
• Analytical mindset with excellent time management necessary.

Responsibilities

• Manage customer queries and escalations via phone, email, and face-to-face.
• Collaborate with imports, exports, and warehouse teams.
• Handle spot quotes and support sales calls.
• Develop a 'hot prospect' list of new opportunities.

Skills

Customer service

Account management

Communication

Analytical skills

Time management

Relationship-building

Proactivity

Education

GCSEs in English and Maths

Tools

Microsoft Excel

Job description

Job Title: Account Manager - Freight Forwarding

Location: Eccles

Hours: Monday-Friday, 9:00am-5:30pm

Salary: Circa £30,000

Why Join?

This is a fantastic opportunity to step into a pivotal role within the freight forwarding industry. As an Account Manager, you'll be at the heart of customer relationships, ensuring smooth operations and delivering exceptional service. You'll work closely with transport, imports, exports, and warehouse teams to provide tailored solutions that keep clients coming back.

We're looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong partnerships.

What You'll Be Doing

• Managing customer queries and escalations via phone, email, and face-to-face
• Collaborating with imports, exports, charter, domestic transport, and warehouse teams
• Raising and resolving issues with partners
• Handling spot quotes and supporting sales calls
• Developing a "hot prospect" list of new opportunities and recovering lost business
• Supporting external sales and onboarding new customers
• Driving efficiencies and identifying cost savings in processes
• Producing reports on turnover, margins, bookings, and business performance
• Contributing to project work and KPI tracking
• Staying up to date with compliance through training sessions

What You'll Bring

• Minimum 2 years' experience in customer service or account management within freight forwarding
• Strong communication and relationship-building skills
• Analytical mindset with excellent time management
• Advanced IT skills, including Microsoft Excel
• Attention to detail and a proactive approach
• GCSEs (or equivalent) in English and Maths
• Background in road freight and proven internal sales experience

Perks & Benefits

• Competitive salary around £30k
• 22 days holiday + bank holidays (with buy/sell options)
• Free onsite parking
• A supportive team environment with opportunities to grow

Ready to take the next step in your freight forwarding career? Apply today through Time Recruitment and join a company where your impact truly matters.