Account Manager

Roke; Romsey; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health and Wellbeing Benefits

Savings and Protection Benefits

Life, Leisure and Entertainment Benefits

Job summary

A tech consulting firm in the United Kingdom seeks an experienced Account Manager to lead their account strategy with DSTL. You will engage with stakeholders, drive cross-business team activities, and ensure successful execution of long-term strategies. The ideal candidate will have proven experience in account management and familiarity with the DSTL organization. This full-time position offers a competitive salary and a variety of flexible benefits.

Qualifications

• Experience engaging with stakeholders at various levels.
• Proven account management and strategy execution experience.
• Familiarity with MoD Research and Development activities.
• Collaboration across business domains and business areas to enable organisational success.
• Existing understanding of the DSTL organisation and associated network of contacts in MoD and Industry.
• Understanding of broader MoD Research and Development activities, including how S&T activity is commissioned.
• Experience of working in a matrix-organisation account management structure.
• Understanding of both business winning and delivery.
• Understanding of account marketing and communication approaches.

Responsibilities

• Lead account strategy definition and execution.
• Act as representative for Roke with DSTL.
• Manage risks and opportunities across business units.
• Lead the cross-business account team to deliver against the account strategy.
• Build and maintain strategic industry partnerships aligned with the account.
• Manage internal stakeholders to build and validate account strategy and planning, contributing to the development of our 5 Year Plan.
• Be accountable for critical account metrics - e.g. total revenue, customer satisfaction.
• Highlight significant cross-business unit risks, opportunities and threats within the account, and ensure appropriate resolution.
• Lead major captures in pursuit of opportunities identified by account strategy.
• Liaise with Roke project delivery teams to ensure customer satisfaction across the spectrum of DSTL facing activities.

Skills

Stakeholder engagement

Account Management best practices

Long-term strategy execution

Collaboration skills

Understanding of DSTL and MoD

Matrix-organisation experience

Business winning and delivery

Account marketing knowledge

Team leadership

Job description

Account Manager role at Roke

DSTL are a key customer and partner for Roke. In this role, you will lead an account team on behalf of the whole Roke business, acting as an enabler and a force multiplier for the activities within individual Business Units.

You will own the account strategy definition and will ensure its successful execution by working with representatives from within each of the Roke Business units.

Where appropriate, you will lead on the capture of significant or major opportunities in support of the account strategy.

Key Responsibilities

• Act as 'figurehead' for Roke into the DSTL stakeholder community.
• Own the consolidated DSTL account strategy on behalf of the whole business, taking inputs from each business unit, and building a coherent strategy for the long term to align with DSTL’s strategic direction.
• Drive activity to build and share organisational understanding and trust with the DSTL organisation.
• Lead the cross-business account team to deliver against the account strategy.
• Build and maintain strategic industry partnerships aligned with the account.
• Manage internal stakeholders to build and validate account strategy and planning, contributing to the development of our 5 Year Plan.
• Be accountable for critical account metrics - e.g. total revenue, customer satisfaction.
• Highlight significant cross-business unit risks, opportunities and threats within the account, and ensure appropriate resolution.
• Lead major captures in pursuit of opportunities identified by account strategy.
• Liaise with Roke project delivery teams to ensure customer satisfaction across the spectrum of DSTL facing activities.

Knowledge, Skills & Experience

• Credible engaging stakeholders at all levels, and from all backgrounds, within DSTL and within Roke.
• Understanding of Account Management best practices.
• Experience of defining and executing long-term strategies whilst demonstrating incremental near-term success.
• Collaboration across business domains and business areas to enable organisational success.
• Existing understanding of the DSTL organisation and associated network of contacts in MoD and Industry.
• Understanding of broader MoD Research and Development activities, including how S&T activity is commissioned.
• Experience of working in a matrix-organisation account management structure.
• Understanding of both business winning and delivery.
• Understanding of account marketing and communication approaches.

Why You Should Join Us

We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection and Life, Leisure and Entertainment.

Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies and techniques that interest them.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive and supports a diverse workforce and those with additional needs.

Security Information

Due to the nature of this position, we require you to be willing and eligible to achieve a minimum of SC clearance. To qualify, the candidate should be a British Citizen and have resided in the UK for the last 5 years for SC.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Roke by 2x.