Account Manager

KHR - Recruitment Specialists; Rochester; On-site; GBP 32,000 - 37,000; Full time

Job summary

A distinguished manufacturer in Rochester is seeking a dedicated Account Manager to build and maintain strong client relationships. This role involves ensuring customer satisfaction and driving revenue growth through effective communication and problem-solving. Candidates should have over 2 years of relevant experience, particularly in manufacturing or FMCG. The position offers a competitive salary of £32,000 - £37,000 pa along with numerous benefits including company events, private healthcare, and annual salary reviews.

Benefits

Company events and activities

Company pension

Cycle to work scheme

Free on-site parking

Referral programme

x1.5 overtime rate

20 days holiday + bank holidays

Service rewards

Private healthcare

Annual salary reviews

Qualifications

• 2+ years of account management experience.
• Manufacturing, Engineering or FMCG background preferred.
• Ability to handle complaints and queries.

Responsibilities

• Build and maintain client relationships.
• Act as the primary point of contact for client queries.
• Conduct regular client meetings to review orders.

Skills

Account management experience

Sales/order processing experience

Strong communication skills

Organisational skills

Proficiency in ERP/MRP systems

Proficiency in Microsoft Excel

Problem-solving ability

Multitasking ability

Job description

Job Details

Account Manager

Rochester | Monday to Friday 9am – 5pm (37.5hpw) | £32,000 – £37,000pa

KHR is partnering with a distinguished manufacturer who is on the hunt for a dedicated and personable Account Manager based from their modern site in Rochester.

This is a fantastic opportunity to join one of the fastest-growing businesses in Kent who are passionate about their employees, products and customers.

Position Overview

As Account manager you will be responsible for building and maintaining, strong, long‑lasting client relationships, ensuring customer satisfaction to drive revenue growth for the company.

Roles and Responsibilities

• Build and maintain strong, long‑lasting client relationships to drive revenue growth
• Act as the primary point of contact for client queries, issues, and order updates
• Conduct regular client meetings to review open orders, update timelines, and provide business updates
• Maintain a high level of customer service by promptly and accurately responding to queries and proactively updating clients on order status
• Address and resolve client issues, complaints, or concerns, escalating internally as necessary
• Coordinate with internal departments to ensure orders are completed on time and in full
• Proactively assist the production department with scheduling information and relaying customer requests
• Work closely with the wider team to provide consistent and accurate communication to clients
• Build an in‑depth understanding of customer needs to identify sales opportunities for business growth
• Assist the sales department with quotes and the NPD team with formulations and quotes as required
• Support the procurement and logistics teams with sourcing, dispatch, shipping, and tracking when necessary
• Develop account plans and strategies to retain and increase revenue and market share
• Track and monitor customer satisfaction to identify areas for improvement and trends
• Continuously improve the account function, ensuring an efficient and error‑free process

Candidate Profile

• 2+ years of account management experience
• Previous sales / order processing experience
• Ability to resolve issues, handle complaints and queries
• Manufacturing, Engineering or FMCG background
• Strong communication and organisational skills
• Proficiency in ERP / MRP systems and Microsoft Excel
• Ability to multitask, problem‑solve, and work in a fast‑paced environment

Benefits

• Company events and activities
• Company pension
• Cycle to work scheme
• Free on‑site parking
• Referral programme
• x1.5 overtime rate
• 20 days holiday + bank holidays (+ an extra day for each year of service, capped at 1 week)
• Service rewards
• Private healthcare
• Annual salary reviews

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

Apply Now