Account Manager

Redwood Search; Redditch; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking an experienced Account Manager for a position in Redditch. This role involves overseeing customer accounts in the leisure battery sector, ensuring high satisfaction, and developing product knowledge. Candidates should have at least 3 years of relevant experience and strong communication skills. The company offers a competitive salary and opportunities for professional growth.

Qualifications

• 3+ years' experience in account management, sales support, or customer service.
• Strong verbal, written, and interpersonal communication skills.
• High attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Serve as the primary point of contact for a portfolio of accounts.
• Respond to customer inquiries regarding product specifications.
• Actively participate in internal team meetings.

Skills

Account management

Customer support

Communication skills

Problem-solving

Time management

Job description

Account Manager

Location: Redditch

Salary: £28,000

Key Responsibilities

Account Management & Customer Support

• Serve as the primary point of contact for a portfolio of small- to mid-size accounts in the leisure battery and energy storage sectors.
• Respond to customer inquiries regarding product specifications, pricing, lead times, and order status, including raising orders where necessary.
• Build and maintain strong relationships with customers through regular communication.
• Maintain ongoing contact with existing clients to ensure satisfaction, identify areas for improvement, and highlight where we are performing well.
• Respond promptly and professionally to inbound sales inquiries via phone, email, and ZenDesk (where required).

Inbound & Outbound Sales Support

• Work with the Senior Account Manager on proposals, quotes, contract preparation, and follow-up communication.
• Support new customer onboarding, ensuring all documentation is complete and customers receive all required information.
• Conduct outbound calls to lapsed or inactive customers to explore re-engagement opportunities.
• Support the sales and account management teams with administrative and ad-hoc tasks.
• Actively participate in internal team meetings, including collaboration with trade and marketing teams.

Market & Product Knowledge

• Develop a foundational understanding of lithium battery technology and its applications (e.g., campervans, CCTV systems, emergency service vehicles, energy storage, etc.).
• Stay informed on pricing, product features, and technical differences across the range.
• Willingly learn about related installation components such as inverters, chargers, solar panels, and system integrations.

Required Skills & Qualifications

• 3+ years' experience in account management, sales support, or customer service.
• Basic technical knowledge and a willingness to learn lithium battery technology.
• Strong verbal, written, and interpersonal communication skills.
• High attention to detail with the ability to manage multiple tasks simultaneously.
• A problem-solving mindset, customer-first attitude, and the ability to think creatively.

Key Competencies

• Customer relationship building
• Time management and organisation
• Commercial awareness
• Technical curiosity
• Collaboration and teamwork