Account Manager

Hestia; Preston; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance firm in Preston is seeking a dedicated Team Manager to oversee its Claims team. This role involves managing a high-performing team and ensuring operational excellence. Ideal candidates will have a strong background in claims management, proven leadership skills, and a proactive approach to continuous improvement. The position offers a dynamic working environment and opportunities for professional development, alongside a comprehensive benefits package including flexible working options.

Benefits

Leadership training programme

Pension contribution

25 days holiday

Flexible working options

Wellbeing centre access

Qualifications

• Strong background in Claims management.
• Proven ability to lead, coach, and inspire teams.
• Proactive mindset for continuous improvement.

Responsibilities

• Manage and motivate a talented team for exceptional service delivery.
• Ownership of the claims handling team including workload management.
• Support claims handlers to achieve client SLA's through coaching.
• Attend Client Review Meetings as needed.
• Conduct regular performance and audit reviews.

Skills

Claims management

Team leadership

Coaching

Customer Service

Continuous improvement

Job description

Lead, Inspire, and Make an Impact - Join Davies as a Team Manager!

Are you ready to take the next step in your career and lead a high‑performing team? At Davies, we're looking for a dedicated Team Manager to join our busy Claims team in Preston. This is your chance to play a pivotal role in shaping success and driving excellence for a diverse portfolio of clients.

Why This Role?

• Leadership That Matters: You'll manage and motivate a talented team, ensuring exceptional service delivery and operational efficiency.
• Dynamic Environment: Thrive in a fast‑paced, ever‑evolving setting where no two days are the same.
• Client Impact: Be at the heart of claims management for numerous clients, making a real difference every day.

What We're Looking For

• A strong background in Claims management.
• Proven ability to lead, coach, and inspire teams.
• A proactive mindset and appetite for continuous improvement.

What will your day look like

• Ownership and oversight of the claims handling team, including management of team workload.
• Managing a mixture of remote and office‑based claims handlers.
• Development of claims handlers to achieve client SLA's via support and coaching.
• Ensure a high level of staff engagement.
• Attend Client Review Meetings where appropriate.
• Conduct regular performance and audit reviews, including annual PDR's.
• Managing claims handler absences.
• Continuous improvement focus leading excellent customer service and technical delivery of claims.
• Complaint escalation point.
• Ensure Key Performance Indicator targets are reached and maintained.
• Oversight of payment audit approval process to defined limits.
• Involvement in recruitment and interview processes for claims handler/administrator roles.

Knowledge and Abilities

• A genuine passion for people management.
• The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / complaints.
• Experience of Customer Service and Claims Management in an insurance background.
• Flexibility and adaptability.
• The ability to organise own workload.

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension (5% employee and 5% employer contribution), My Choices at Davies (High Street discounts, Financial wellbeing hub), Life Assurance (x4), Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP (24/7 confidential helpline).
• Holiday & Flexible Working: 25 days holiday, increases to 26 days after 5 years and 27 after 10 years; Flexible working (hybrid, work from home or join a collaborative office space); Inclusive employment policies (eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage).
• Flexible benefits include holiday purchase plan and opportunity to purchase health cash plan and BUPA dental plan.