Account Manager

Oup Uk - Oxford; Oxford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading educational publisher in Oxford is looking for an Account Manager to provide comprehensive support to customers worldwide. Responsibilities include managing sales orders, providing customer care, and collaborating on process improvements. The ideal candidate will have prior customer service experience and excellent organizational skills. This role offers a hybrid working model with a focus on work/life balance and attractive benefits including 25 vacation days and a pension contribution.

Benefits

25 days holiday

Pension contribution up to 12%

Discretionary annual payment

Access to local discounts

Qualifications

• Prior experience of working in a customer service environment.
• A highly customer-focused 'can do' approach.
• Exceptional administrative and organisational skills.

Responsibilities

• Provide comprehensive account management support to ELT customers.
• Deliver a comprehensive sales order management service.
• Support sales teams with commercial activities and achieve forecasts.
• Provide proactive customer care to meet service levels.
• Accurate claims management.
• Maintain customer account data.

Skills

Customer service experience

Relationship management

Administrative skills

Interpersonal skills

MS Office proficiency

Adaptability to new systems

SAP experience

Process improvement interest

Interest in English Language Teaching

Tools

MS Office

SAP

Job description

Job Overview

The Account Manager role is to provide comprehensive account management support to ELT customers worldwide in accordance with their requirements, ensuring service standards are met whilst meeting departmental objectives; providing commercial and sales administration support to centrally-based and overseas sales teams, and facilitating the on‑time delivery of stock to customers through coordination of activities throughout the supply chain. The role involves delivering a comprehensive sales order management service from receipt to delivery, supporting sales teams with commercial activities and market realignment to achieve forecasts, and providing proactive customer care to meet agreed service levels. Your responsibilities will include accurate claims management, maintaining customer account data, managing pricing lifecycle processes, and collaborating on continuous improvement initiatives to enhance operational efficiency and customer experience. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. Typical office days in the team are Monday and Tuesday.

Key Responsibilities

• Provide comprehensive account management support to ELT customers worldwide
• Deliver a comprehensive sales order management service from receipt to delivery
• Support sales teams with commercial activities and market realignment to achieve forecasts
• Provide proactive customer care to meet agreed service levels
• Accurate claims management
• Maintain customer account data
• Manage pricing lifecycle processes
• Collaborate on continuous improvement initiatives to enhance operational efficiency and customer experience

Qualifications

• Prior experience of working in a customer service environment
• Relationship management experience
• A highly customer‑focused “can do” approach and awareness of key customer service values
• Exceptional administrative and organisational skills
• Excellent interpersonal and communication skills
• Confidence and competence in using MS Office packages (especially Outlook, Excel and Word) and using IT in general to improve work efficiency
• Ability to quickly learn and adapt to new systems and procedures
• Experience with SAP
• Experience of / an interest in developing process improvement
• Experience of / interest in English Language Teaching

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3‑days). We also have a 35‑hour working week. The role comes with the added benefit of a discretionary annual payment.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

We are open to discussing flexibility in respect to working patterns, dependent on role.