Account Manager

OneFile; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the EdTech sector is seeking a passionate Account Manager to join their dynamic team. This role is pivotal in nurturing client relationships and ensuring they receive optimal value from the company's innovative solutions. You will collaborate closely with internal teams to deliver exceptional service while identifying new business opportunities. With a hybrid work model, you’ll enjoy flexibility while contributing to a mission-driven organization that values growth and customer satisfaction. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is for you.

Benefits

5 Personal Days Leave

Annual Lifestyle Reward of £325

Flexible Working Hours

Professional Development Opportunities

Qualifications

• Proven experience in Account Management or Customer Success.
• Strong understanding of education technology trends.
• Ability to manage multiple accounts effectively.

Responsibilities

• Develop and maintain long-term client relationships.
• Act as the main point of contact for client inquiries.
• Identify opportunities for upselling and cross-selling.

Skills

Account Management

Customer Success Management

Problem-Solving

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Tools

CRM Software

Microsoft Office Suite

Job description

OneFile Manchester, England, United Kingdom

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OneFile Manchester, England, United Kingdom

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OneFile > Vacancies > Account Manager

Account Manager

For 20 years, OneFile has pioneered Edtech, supporting over 2 million people to learn for their future. We are part of the Harris Computer group, a global conglomerate focused on mission critical software solutions.

OneFile employs the brightest most passionate people; we would love for you to join our growing team!

OneFile, a Harris Computer company, are recruiting for an Account Manager on a permanent, full-time basis. The position is hybrid, with the expectation of working a minimum of two days per week from our Manchester City Centre office, off Deansgate.

On top of the salary being offered, there will be a performance related OTE, up to 18.5K. As an Account Manager, you will play a pivotal role in nurturing and growing our client relationships. Your primary responsibility will be to ensure our clients receive optimal value from our products and services, thereby contributing to their success and satisfaction.

You will act as a liaison between our clients and our internal teams, ensuring seamless communication and delivery of services. By building strong relationships with our clients and understanding their unique needs, you will help us tailor our offerings to better serve them. our efforts will also aid in identifying new business opportunities, thus contributing to our overall growth objectives. Your role is essential in maintaining our reputation for exceptional customer service and in driving the adoption of our innovative solutions.

The Role

In performing this role your core duties and responsibilities will include, (but will not be limited to):

• Develop and maintain long-term relationships with clients, ensuring all receive regular contact
• Understand client needs and ensure our products and services meet those needs
• Act as the main point of contact for client inquiries and issues, resolving them promptly and efficiently
• Collaborate with internal teams to ensure the successful delivery of solutions
• Identify opportunities for upselling and cross-selling our products and services
• Conduct regular client meetings (in person & remote) to review satisfaction and address any concerns
• Prepare and present reports on account status and performance metrics
• Assist in the development and implementation of client retention strategies
• Participate in business development activities to attract new clients
• Generate and manage a sales pipeline to achieve growth targets
• Conduct market research to identify potential clients and help in developing strategies to approach them
• Create and deliver compelling sales presentations to clients
• Work closely with the marketing team to develop campaigns that support sales efforts
• Track and analyse sales metrics to identify areas for improvement and implement necessary changes.
  
  

What We Are Looking For

• Proven experience as an Account Manager, Customer Success Manager or similar role preferably in the education technology sector
• Strong understanding of the funded learning, skills, and education technology landscape and trends
• Experienced in delivering software demonstrations and presentations to key stakeholders
• Ability to manage multiple accounts and priorities simultaneously
• Customer centric, with strong problem-solving skills and attention to detail
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work collaboratively with cross-functional teams
• Strong analytical and reporting skills
  
  

Travel

Some travel will be required for this role, and the ability to attend the office on a weekly basis. We therefore require all applicants to hold a valid driving licence and their own vehicle.

Benefits

Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Marketing Services

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