Account Manager

Get Staff; Lincoln; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established company in Lincoln is seeking a proactive Customer Account Manager to manage customer accounts, build strong relationships, and ensure service excellence. The role involves coordinating with internal teams, monitoring performance, and supporting customers with their needs. Ideal candidates should possess GCSE Maths and English, excellent communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• GCSE Maths and English (Grade A-C or equivalent).
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.

Responsibilities

• Act as the main point of contact for a portfolio of customer accounts.
• Build strong, long-term relationships through consistent communication.
• Coordinate internally across departments to ensure service level agreements are met.
• Produce and deliver weekly reports to customers.
• Monitor and follow up on outstanding purchase orders.

Skills

Excellent customer service and interpersonal skills

Strong verbal and written communication

Organised and detail-oriented with effective time management

Proactive problem-solver

Education

GCSE Maths and English (Grade A-C or equivalent)

Job description

Account Manager - Lincoln - £30,000-£35,000 (Negotiable)

Package Overview

• Salary: £30,000 - £35,000 per annum (Negotiable depending on experience)
• Location: Lincoln - Office is commutable from Welbourn, Newark, Sleaford, Grantham, and surrounding areas
• Working Hours: Monday to Thursday: 08:00 - 16:30 Friday: 08:00 - 16:00
• Job Type: Full-time, Permanent

Company Overview - Account Manager

Our client, a well-established and growing business in their sector, is seeking a dedicated and proactive Customer Account Manager to join their team at their office.

This is a fantastic opportunity for someone who excels at building relationships, driving service excellence, and managing customer expectations from start to finish. If you're organised, customer-focused, and thrive in a collaborative environment, this role could be a great fit.

Account Manager - Role and Responsibilities

• Act as the main point of contact for a portfolio of customer accounts
• Build strong, long-term relationships through consistent communication and service delivery
• Coordinate internally across departments to ensure all service level agreements are met
• Take ownership of customer portals (e.g., Verisae), including data updates, performance statistics, exception reports, and aged job tracking
• Support internal teams by advising on best practices for portal usage and job management
• Produce and deliver weekly reports to customers and internal stakeholders
• Monitor and follow up on outstanding purchase orders and quotations
• Manage and support implementation of process changes requested by customers
• Lead customer review meetings on a monthly/quarterly basis
• Collaborate with finance to support debt recovery efforts
• Record and act on customer feedback regarding services, products, or performancePresent new products and service offerings to clients as required
• Stay informed on market trends, industry developments, and competitor activity
• Analyse account performance and sales potential to support business growth strategies
• Handle customer complaints professionally and ensure timely resolution

Account Manager - Skills and Experience

• GCSE Maths and English (Grade A-C or equivalent)
• Excellent customer service and interpersonal skills
• Strong verbal and written communication
• Organised and detail-oriented with effective time management
• Able to manage multiple tasks and meet deadlines
• Discreet, professional, and adaptable in a fast-paced environment
• Proactive problem-solver who works well both independently and, in a team,

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