Account Manager

Bristol Industrial; Leicester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A renowned direct mail company in Leicester is seeking a dedicated Account Manager to build client relationships and manage multiple accounts. This permanent position offers a competitive salary of £30-35k and excellent benefits, including hybrid working and 26 days of annual leave. The ideal candidate will have experience in a similar role, strong communication skills, and the ability to thrive in a fast-paced environment.

Benefits

26 days annual leave plus bank holidays

Annual company bonus

Health cash plan

Pension

Life assurance

Qualifications

• Previous experience in an Account Manager or B2B Customer Service role.
• Demonstrable knowledge in managing multiple accounts with a customer-centric approach.
• Excellent written and verbal communication skills.

Responsibilities

• Build and maintain strong client relationships as the primary point of contact.
• Prepare and present regular reports and performance updates to clients.
• Manage multiple accounts and priorities with high organisation.

Skills

Client relationship management

Account development

Communication skills

Planning and analytical skills

Tools

MS Office

CRM software

Job description

Overview

Are you an adept communicator with a knack for building and maintaining client relationships? A well-established and growing direct mail company, renowned for supplying banking, public sector, and other large organisations with their communication strategies across the UK, is seeking a dedicated Account Manager. This permanent role offers a competitive salary of £30-35k per annum, along with excellent benefits, and the flexibility of hybrid working—two days in the Leicester office and three days from home.

Why This Account Manager Role Stands Out

• Work-Life Balance: Hybrid working with Monday to Friday 9am-5.30pm.
• Professional Growth: Join a collaborative team where your skills in client relationship management and account development will be valued and honed.
• Comprehensive Benefits: 26 days of annual leave plus bank holidays, Annual Company Bonus, Free Eye Tests, Electric Car Vehicle Scheme, Cycle to Work Scheme, Free Fruit, Annual Salary Reviews, a Health Cash Plan, Pension, Life Assurance, and an EAP Scheme!

Key Responsibilities as Account Manager

• Build and maintain strong client relationships, acting as the primary point of contact for assigned accounts usually 2-3 accounts dependent on the size.
• Prepare and present regular reports, insights, and performance updates to clients and stakeholders.
• Manage multiple accounts and priorities with a high level of organisation, professionalism, and attention to detail.
• Oversee the execution of complex, time-sensitive campaigns, ensuring all deliverables are completed on time, within scope, and to the highest standard.
• Manage day-to-day client communications, ensuring expectations are met and any issues are resolved quickly and effectively.
• Cooperate with the Finance Department to secure payment from customers by chasing overdue invoices.
• Understand and interpret client briefs, translating them into clear, actionable documentation for internal teams.

Ideal Candidate Profile

• Previous experience in an Account Manager or B2B Customer Service role.
• Demonstrable knowledge in managing multiple accounts with a customer-centric approach.
• Knowledge of the direct or transactional mail or print industry is beneficial but not essential.
• Proficiency in MS Office, including Excel for reporting and forecasting, and Word for contract reviews.
• Strong planning, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience in using CRM software and coordinating with internal teams and clients.
• Ability to thrive in a fast-paced environment.

This role is perfect for a solution-focused professional who excels in a dynamic setting and is committed to delivering exceptional client value. Apply today or call to discuss this exciting chance to join a market leader as their new Account Manager!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.