Account Manager

Ocado Group; Hatfield; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave 25 days

Private medical insurance

Pension matching

Share schemes

Cycle to work

Ocado discount

Job summary

Ocado Commercial in Hatfield is seeking an Account Manager to drive online growth for our Partners, owning strategy and delivering commercial success with international scope.

The role requires extensive travel to Saudi Arabia; it is hybrid, with 2 days in UK head office and 3 days from home. You will build strong partner relationships and identify growth opportunities while collaborating with internal teams to align KPIs.

Qualifications

• Fluent English required; Arabic highly preferred; other European languages desirable.
• Experience in e-commerce growth, retail or strategy/consulting, or hypergrowth contexts.

Responsibilities

• Own partnership strategy aligned with ecommerce goals and growth.
• Interface with partner and coordinates internal teams to meet KPIs.
• Provide actionable growth recommendations and leverage OSP features.

Skills

English fluency

Arabic language

European languages

Job description

About Us

We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world’s leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that’s shaping the future of retail, working with global giants from Kroger to AEON.

About the Role

The Account Manager role is an exciting opportunity in our account management team to directly influence the commercial success of our Partners. This position will require extensive travel to Saudi Arabia.

We are looking for a strategic and commercially driven e-commerce leader to join our account management team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability.

This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular travel to our partners’ offices and operational sites will be required, including extensive travel to Saudi Arabia.

Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.

• Account Development:

  • Developing, updating and owning partnership strategy that aligns with the partner’s e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation
  • Responsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals
  • Primary interface between Ocado and the partner for all relationship matters, including escalations
  • Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation
  • Ensuring that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs

• Partner Growth:

  • Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes
  • Leveraging data to provide regular reporting to internal and external stakeholders, highlighting key trends and opportunities to improve growth
  • Delivering actionable recommendations partners can implement within their organizations to support growth
  • Becoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals.
  • Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet these partnership goals
  • Maintaining strong awareness of the market your partner operates in and providing timely and actionable recommendations to help them take advantage of opportunities

About you

• Languages: Fluency in English is essential. Arabic is highly preferred. European languages are also highly desirable.
• Years of proven track record in one or several of the following fields:
  • Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus).
  • Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics.
  • Hypergrowth start-ups or scale-ups
• Familiarity and passion for data-driven marketing, consumer insight, and ecommerce
• Familiarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTV
• Experienced in relationship building and working in leading multi-disciplinary teams
• Comfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance
• A highly analytical skill set, able to use data to drive insights and recommendations for partners
• Deep understanding of financial statements/P&Ls
• Ability to create strategy with imperfect information to deliver business goals
• Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability
• A passion for grocery retail and an understanding of the key marketing and commercial levers to drive growth. Up to date on the industry, digital platforms, and changes as they roll out
• Understanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls
• Professional and/or student international experience will be a plus

What we offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:

• Time to recharge :
  25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
• Health & wellbeing :
  Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
• Family-first policies :
  22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave
• Financial support :
  Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
• Commuter perks :
  Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
• Exclusive discounts :
  15% off at Ocado.com with free delivery (starting in your first month).