Account Manager

Manchester City Council; Greater Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Parental leave

Perks & benefits

Learning and development

Job summary

Manchester City Council is seeking an Account Manager to join our Council Tax and NNDR Services. You will manage complex local taxation cases, maximise revenue, and develop innovative solutions while maintaining high service standards.

You will handle a varied caseload, including liability and recovery issues, and contribute to business projects. The role offers a hybrid pattern with home and office days and a supportive team culture.

Qualifications

• Excellent communication, ICT and administrative skills.
• Ability to plan and organise work.

Responsibilities

• Deal with complex casework in local taxation administration and collection.
• Prepare cases for committal and insolvency and support prosecutions in court.
• Manage own caseload and meet performance targets.
• Develop innovative solutions for difficult cases and have difficult conversations with residents and businesses.

Skills

Communication skills

ICT skills

Administrative skills

Job description

About The Role

Working hours: 35 hours per week, full time

Contract type: Permanent

Working pattern: Hybrid - Employees split their time between working remotely (e.g., from home) and working on-site (e.g., in an office).

Closing date: 11.59pm, 11 September 2026

Interview method: in person

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

This role is subject to:

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 references - where possible, we require 3 years' history
• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

We are looking to recruit one full time Account Manager to our busy Council Tax and NNDR Services. This role will be based in the business rates team.

Are you someone who enjoys a challenge? Who likes to take ownership and see things through? Who wouldn't be daunted by helping Manchester residents and businesses resolve their issues with council tax or NNDR and secure vital revenue for the Council? If so, this could be the role for you.

Our service is unique, we have a link into every domestic and commercial property within the city. This makes the role of an Account Manager interesting and a great career choice.

Our Account Managers provide a high quality, holistic approach to maximising collection for the Council and are expected to come up with innovative solutions for difficult cases as well as having difficult conversations with residents and businesses.

As an Account Manager you will deal with complex casework covering all aspects of local taxation administration and collection. This includes complex liability and recovery issues as well as managing your own caseload and meeting performance target.

This role will give you the chance to also prepare cases for committal and insolvency and support other officers who will prosecute at court for the Council.

From time to time our Account Managers help with projects and new ideas so the role offers you the opportunity to develop your skills.

If you are interested in helping Manchester residents and businesses as well as maximise income due to the Council, we would like to hear from you.

We are a friendly team and mainly work from home with some office days based at our newly refurbished offices in Alexandra House on Moss Lane East in Hulme.

We are also able to offer great flexibility with these roles to help you maintain a healthy work life balance. This includes flexi time and the option of building up to two days flexi leave every four weeks.

About the Candidate

As an Account Manager you should put our customers at the heart of what you do. You will be an excellent team player and work with your colleagues to come up with solutions to difficult cases.

You will be a person who embraces change and is not afraid of a challenge as we continually look to improve our services and performance.

You will be self motivated and use personal drive to get results within expected timescales.

To achieve your targets and help us improve our Service you will have excellent communication, ICT and administrative skills as well as being able to plan and organise yourself.

Finally, you will embrace and demonstrate the Our Manchester Behaviours.

About Us

We're the local council for one of the UK's most vibrant and diverse cities.

Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [email protected].

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include:

• Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We'll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Calculate your take home pay

Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.