Account Manager

Solutions Engineering Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Managed Service Provider in North West London is seeking an ambitious Account Manager to nurture client relationships and drive commercial growth. The role includes managing a portfolio of mid-market clients, conducting meetings, and recommending tailored IT solutions. The ideal candidate should have experience in B2B account management with strong communication and relationship-building skills. The company is looking to fill this vacancy immediately, offering a competitive salary of £55,000 plus uncapped OTE.

Qualifications

• Experience in B2B account management or client services.
• Managed Service Provider experience strongly preferred.
• Strong communication and presentation skills.

Responsibilities

• Manage and grow a portfolio of key client accounts.
• Conduct regular client meetings both onsite and virtual.
• Provide tailored IT solutions aligned to client needs.
• Drive renewals, upsells, and cross-sell opportunities.
• Support compliance needs such as GDPR.

Skills

B2B account management

Client services

Communication skills

Relationship-building

Presentation skills

Proactive attitude

Technical curiosity

Job description

Account Manager – £55,000 + Uncapped OTE - North West London – MSP

A top-ranking Managed Service Provider is looking for an ambitious Account Manager to join their growing team. This is a client-facing role where you’ll build strong relationships, act as a trusted advisor, and drive commercial growth across a diverse portfolio of mid-market clients.

The Role

You’ll be the voice of the client — nurturing relationships, understanding their technical needs, and aligning them with the right IT solutions. Working closely with pre‑sales, marketing, procurement and service teams, you’ll support renewals, identify upsell opportunities, improve client satisfaction, and protect recurring revenue streams.

What You’ll Be Doing

• Manage and grow a portfolio of key client accounts
• Conduct regular client meetings (onsite & virtual)
• Understand technical needs and recommend tailored solutions
• Drive renewals, upsells and cross‑sell opportunities
• Support compliance needs (Cyber Essentials, GDPR etc.)
• Collaborate with marketing on client communications
• Produce proposals, sales orders and business reviews
• Maintain accurate account plans, documentation and risk registers

What We’re Looking For

• Experience in B2B account management or client services
• MSP experience strongly preferred
• Strong communication, relationship‑building and presentation skills
• Commercially confident with pricing and financial discussions
• Proactive, client‑focused and technically curious

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN