Account Manager

PPRO; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Learning and Development budget

Medical insurance

Enhanced family leave

Workplace nursery scheme

Gym membership support

Mental health platform access

Pet-friendly office

Job summary

PPRO is looking for a highly motivated Account Manager to join our team in Greater London. In this role, you will take ownership of a global client portfolio, aiming to deepen relationships and strategically expand revenue.

Ideal candidates will have over 4 years of experience in account management within the payments industry. This position offers a hybrid working model and a comprehensive benefits package, including insurance, a professional development budget, and more.

Qualifications

• 4+ years of proven success in account management within the payments industry.
• History of hitting revenue targets and steering complex contract negotiations.
• Strong analytical skills to translate data into actionable business strategies.
• Interpersonal skills to build rapport with clients and stakeholders.
• Proactive and curious mindset to make an impact.

Responsibilities

• Manage a high-value global client portfolio to expand revenue.
• Understand clients' payment needs and map solutions to growth strategies.
• Lead contract renewals and negotiations confidently.
• Analyze performance to build proactive retention strategies.
• Collaborate cross-functionally to deliver on customer objectives.

Skills

Payments Expertise

Commercial Track Record

Strategic Mindset

Relationship Mastery

The Right Grit

Job description

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations – all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

Purpose

Are you a relationship builder with a sharp commercial instinct? Do you thrive on turning solid client connections into powerful, revenue‑driving partnerships?

We are looking for a highly motivated Account Manager to join our dynamic team and take ownership of growing our existing customer portfolio. This isn't just about maintaining status quo – it’s about deeply understanding our clients' businesses, unlocking hidden value, and strategically expanding our portfolio share.

If you have a proven track record of smashing growth targets, a gift for building effortless rapport with key stakeholders, and the communication skills to navigate complex commercial conversations, we want to hear from you.

What you'll be doing

• Drive Global Growth: Manage a high-value global client portfolio, executing tailored account plans to expand revenue, maximise portfolio share, and unlock new cross-selling/upselling opportunities.
• Be a Trusted Advisor: Deeply understand your clients' complex payment needs, mapping PPRO's solutions directly to their business growth strategies.
• Command Commercial Conversations: Confidently lead complex contract renewals and negotiations with key decision-makers and C‑suite influencers.
• Protect & Optimise Revenue: Analyse performance metrics and market trends to build proactive retention strategies, mitigate risks, and deepen long‑term customer loyalty.
• Champion Your Clients: Collaborate cross-functionally with internal teams to ensure seamless delivery on customer objectives in a fast-paced environment.

What you'll need to have

• Payments Expertise: 4+ years of proven success in account management, partnerships, or sales specifically within the payments industry.
• Commercial Track Record: A demonstrable history of hitting revenue targets, expanding portfolio share, and steering complex contract negotiations.
• Strategic Mindset: Sharp business acumen and strong analytical skills to translate data into actionable commercial strategies.
• Relationship Mastery: Natural interpersonal and communication skills to build effortless rapport with both global clients and internal stakeholders.
• The Right Grit: A highly proactive, independent, and curious mindset – someone who is hungry to make an impact in a fast-moving ecosystem.

What We’d Love to See (Bonus Points)

• The Status-Quo Challenger: You don't just follow processes; you proactively look for better ways to do things and drive positive change.
• A Global Outlook: You thrive in international environments and love connecting with people from diverse backgrounds and cultures.
• A Growth Mindset: A genuine passion for continuous learning, personal development, and adding real value to the wider team.

What's in it for you

Hybrid working – We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28‑day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Learning and Development – We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance – Because better safe than sorry – we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave – We understand the importance of family – that's why we offer enhanced family leave to support you during key life moments.

Workplace Nursery Scheme – Save on childcare through salary exchange.

Gym membership – PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.

Mental Health Platform – We’ve teamed up with a top well‑being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office – on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Pet-friendly office – Because work is better with your paw-tners by your side.

Our Principles

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent.

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy - https://www.ppro.com/candidate-privacy-policy/.