Account Manager

Ecosurety; Greater London; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

An environmental-focused company in Greater London seeks an Account Manager to manage approximately 50 member accounts. The role involves maximizing sales opportunities, responding to member inquiries, and providing technical guidance. The ideal candidate will have strong customer service focus, great organization skills, and effective communication abilities. A salary of £32,000 - £35,000 per annum is offered along with a comprehensive benefits package including hybrid working, generous holiday, and wellness support.

Benefits

28 days holiday plus 8 bank holidays

Life insurance

Employer pension contribution

Employee health cash plan

Workcation

Wellbeing support

Qualifications

• Strong customer service focus.
• Great people skills and ability to create business opportunities.
• Strong organization, IT and administrative skills.
• High level of compliance and attention to detail.
• Able to work collaboratively both internally and externally.

Responsibilities

• Account management of approximately 50 members.
• Maximise sales opportunities.
• Respond to member inquiries.
• Assist Client Services Administrators with technical queries.
• Deliver key messages about market factors.

Skills

Customer service focus

Strong people skills

Organization skills

Effective communication

Problem-solving skills

Job description

Account Manager

Ecosurety are looking for an articulate, logical, and personable account manager, with strong organisational skills and the ability to absorb technical information, to deliver a high level of customer service to our members.

The account manager will be responsible for being the first point of contact with our members. The role will involve providing technical guidance, delivering excellent customer service to ensure member retention, adding value through consultative sales and efficient delivery of new services to existing members. The role will involve direct management of a large number of members. Working as part of the Client Services team, the ideal candidate will also be a strong team player and help support junior members, ensuring member retention, engagement, and growth.

Ecosurety is an industry leading environmental focussed company of approximately 95+ people, based in the heart of Bristols vibrant city centre, with a mission to accelerate change towards an environmentally and socially sustainable world. Our clients are many of the UK big brands and retailers, often facing big challenges over their use of packaging. We are a Certified B Corp, committed to balancing profit with our social and environmental impact.

Job Description

• Account management of c. 50 members
• Maximise sales opportunities and profitability of memberships
• Respond to members enquiries for information, and sustain a high level of member satisfaction
• Assisting / supporting Client Services Administrators with technical queries
• Ensure regular contact with members, including onsite meetings around the UK as required
• Ensure the member database and records are kept up to date
• Manage / oversee members data submissions for regulatory deadlines
• Deliver key messages to members about market factors that affect their business
• Engage members in projects and campaigns Ecosurety are involved in
• Plan and deliver professional training events

Person Specification

• Strong customer service focus
• Great people skills and ability to create business opportunities
• Strong organisation, IT and administrative skills
• High level of compliance and attention to detail
• Consistent and logical approach to completing tasks and following procedures
• Effective communication skills; able to deliver challenging messages when needed
• Able to work collaboratively both internally and externally
• Persistent in problem solving and seeing tasks through to completion
• Self-controlled and non-confrontational when handling challenging situationsProactive and fast learner, able to take on new (often technical) information quickly
• Willing to occasionally travel and stay away from home

The successful candidate must be well aligned with the Ecosurety Values Framework. Specifically, we will be looking for examples of : Responsibility; Clarity; Proactivity.

Package

• Salary £32,000 - £35,000 per annum
• Permanent full time contract, 8-hour day with some flexibility
• 28 days holiday plus 8 bank holidays and the option to buy up to 5 more
• 5 x salary life insurance, 7% employer pension contribution, up to 10% bonus, employee health cash plan, paid sick leave, critical illness cover, 2 weeks workcation, options to buy additional holiday or unpaid leave, 3 days volunteer leave, happy to talk flexible working, remote working, wellbeing support, great office location, £250 home working set up payment.

Hybrid working: Employees are expected to work with colleagues (primarily at the office) at least 50% of the month

Closing date: 9am Monday 15 December

Start Date: asap