Account Manager

Xelix; Greater London; Hybrid; GBP 47,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

30% commission

Hybrid work

Dog-friendly Hoxton office

Gym onsite

Job summary

Xelix in London is seeking an experienced Account Manager to own relationships with Mid-Market and Small Enterprise customers, drive renewals and identify expansion opportunities. You’ll partner with Sales, Product and Services to demonstrate value and deliver measurable outcomes.

You’ll lead CSPs and governance, build business cases, and guide customers through renewal cycles with a data-driven, risk-aware approach.

Qualifications

• Experience in Account Management / Customer Success in B2B SaaS with senior stakeholders.

Responsibilities

• Own a portfolio of Mid-Market & Small Enterprise customers across renewal and growth.

Skills

Account management

Customer success

B2B SaaS

Stakeholder management

Value-based selling

Account governance

Cross-functional leadership

MEDDPICC

Risk management

Data-driven

Communication

Technical understanding

Job description

About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

About the role

We’re looking for an experienced, hands‑on Account Manager to join our fast-growing scale up. This is a proactive, commercially minded role: you’ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long‑term account growth.

What you’ll be doing

• Own a portfolio of Mid-Market & Small Enterprise customers, acting as a trusted advisor and commercial lead across renewal and growth.
• Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.
• Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C‑suite stakeholders.
• Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion.
• Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.
• Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.
• Identify, qualify and progress upsell/cross‑sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close.
• Lead renewals end‑to‑end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy.
• Triage technical and non‑technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident.
• Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines.
• Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.

What you’ll bring

• Proven experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio.
• Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross‑sell (with clear examples of how you sourced, shaped and progressed opportunities).
• Strong value‑based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C‑suite.
• Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion.
• Comfortable managing complex, multi‑stakeholder enterprise accounts—navigating economic buyers, decision‑makers, champions and influence networks to drive change.

• Proficient in MEDDPICC or similar sales methodology

• Evidence of proactively identifying risk and leading “save plans”: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability.
• Strong cross‑functional leadership: you’re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority.
• Analytical and systems‑minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact.
• Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge.
• Excellent prioritisation and execution in a fast‑paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned.
• Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions.

What we offer in return

Competitive salary of £47,000 - £65,000 depending on experience+ 30% commission

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days

Hybrid working with two days a week from our dog‑friendly Hoxton office

On‑site gym and cycle to work scheme

Employee discount at over 100 retailers

Comprehensive private medical & dental cover with Vitality

Enhanced parental leave pay

Learning & development culture – £1,000 personal annual budget

We’re carbon‑neutral and are working towards ambitious carbon reduction goals

Lots of team socials & activities

Annual team retreat

Want to learn more?

• About us
• Xelix blog
• Xelix news
• Xelix glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

This is a full‑time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.

Interview Process

While the exact process may vary slightly depending on the role, our typical interview stages are:

1. Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
2. Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
3. Technical Task or Presentation – A role‑relevant exercise to demonstrate your skills and approach.
4. Final On‑site Interview – An in‑person meeting with our senior leadership team and co‑founders at our office.

We strive to make the process clear, efficient, and respectful of your time.

We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note‑taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.