Account Manager

Meltwater; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Flexible paid time off

Creative Pension

Cycle-to-work scheme

Vitality Health Insurance

CalmApp subscription

Job summary

Meltwater in London is seeking an experienced Account Manager to own renewals, growth and relationships with SaaS clients. You will drive strategic account plans, coordinate with Customer Success and Renewals teams, and pursue upselling and cross-selling opportunities to expand value.

You’ll join a collaborative, hybrid team with an emphasis on professional development and a strong focus on client outcomes.

Qualifications

• Bachelor's degree or higher preferred.
• Minimum 2 years in account management within software/SaaS.
• Strong English communication and collaboration skills.

Responsibilities

• Drive growth within assigned accounts after transition from the Client Acquisition team.
• Oversee renewals and expand opportunities with upsell/cross-sell.
• Collaborate with the Customer Success and Renewals teams to ensure ongoing engagement.
• Negotiate pricing and maintain strong relationships with key stakeholders.

Skills

Account management

SaaS

Renewals

Upselling

Cross-selling

English communication

Education

Bachelor's degree or higher

Job description

What We’re Looking For:

Are you an experienced Account Manager with a background in supporting SaaS customers? We’re looking for someone like you to join our growing team and take ownership of managing, renewing and expanding relationships with our valued clients.

Description

What We’re Looking For:

Are you an experienced Account Manager with a background in supporting SaaS customers? We’re looking for someone like you to join our growing team and take ownership of managing, renewing and expanding relationships with our valued clients.

As an Account Manager at Meltwater, you will play a key role in maintaining strong customer partnerships, ensuring clients gain maximum value from our platform, and identifying opportunities for account growth.

At Meltwater, we offer more than just a job. You’ll be part of a collaborative and supportive environment that encourages professional development, knowledge sharing and career progression. You’ll work alongside experienced Account Managers and leaders who are invested in helping you succeed and grow.

Join a team where your ideas and contributions are valued, and where you’ll have the opportunity to make a meaningful impact while developing your career.

What You’ll Do:

• Drive growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Secure your future with a Creative Pension
• Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
• Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
• Prioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You’ll Work:

7th floor, 20 Farringdon Street, London, EC4A 4AB

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our platform empowers our 27,000 customers worldwide by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas, and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. We love working here, and we think you will too.

"Inspired by innovation, powered by people."

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws