Account Manager

Lottie; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

EMI share option

Hybrid work with core office days

London office

Job summary

Lottie is hiring an Account Manager to own a high-volume portfolio of partner accounts within our marketplace and Found by Lottie. You will be the day-to-day contact for account health, performance, and queries, building strong relationships quickly and delivering value.

This role is hybrid with at least two core office days per week in London. You’ll spot expansion opportunities, monitor data to flag risks, and collaborate with product and commercial teams to scale our platform for the UK

Qualifications

• Experience in account management or customer success.
• Experience handling a high-volume book of accounts.
• Commercially minded with target-driven mindset.
• Strong organizational and communication skills.

Responsibilities

• Own and manage a high-volume portfolio of partner accounts across Lottie marketplaces.
• Build genuine relationships with partners and drive value.
• Spot expansion opportunities and drive revenue through product tiers.
• Monitor account health and performance data and flag risks.
• Define scalable processes for consistent service across portfolio.
• Share insights with team leads and product to shape future offerings.

Skills

High-volume account management

Commercial mindset

Relationship-building

Data-driven

Job description

Title: Account Manager

Department: Account Management

Salary: £35,000 - £50,000 + commission

Benefits & Culture: See here

Equity: A very generous EMI share offering

Holiday: 26 days + bank holidays

Mission: Elevate later life for everybody and build the care sector of the future

Office Policy: Hybrid with a minimum of 2 core office days per week

Office Location: London Bridge, London, UK

The Opportunity

Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care. Thousands of care providers work with Lottie today, either listed on our marketplace, running on Found by Lottie, or both - and every one of them is a partner our Account Management team looks after.

You'll own a high-volume book of these partner accounts, spanning both the marketplace and Found. Rather than a small number of strategic relationships, this role is about managing scale: keeping a large portfolio healthy, engaged, and growing, while spotting the commercial opportunities within it.

This is an individual contributor role, reporting into your Team Lead. You won't manage anyone, but you will be expected to bring real commercial instinct and rigour to how you run your book.

What does this role involve?

• Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie, acting as the day-to-day point of contact for account health, performance, and queries.
• Build genuine working relationships with partners at pace, understanding what they need from Lottie and making sure they're getting value.
• Spot expansion opportunities across your book and act on them: promoting the right products, tiers, or Found modules for each partner and converting conversations into revenue.
• Monitor account health and performance data across your portfolio, proactively flagging risk and stepping in before issues escalating.
• Help define what great Account Management looks like at Lottie - building scalable and repeatable processes to deliver fantastic service across your portfolio.
• Feed insights and partner themes back to your Team Lead and the product team to help shape what Lottie builds next.

What problems will you be solving?

• Lottie's partner base is large and growing fast across both marketplace and Found. You'll make sure that growth in volume doesn't come at the cost of quality or commercial performance.
• Many partners have real, untapped potential — higher tiers, more products, greater engagement — and it's your job to find that potential and convert it.
• At this volume, structure and process matter more than bespoke handling. You'll bring consistency and efficiency to how a large book gets managed, not just relationship-building.

We think you’ll be a great fit if…

• You have experience in account management, customer success, or another commercial relationship-facing role, ideally managing a high volume of accounts rather than a handful of strategic ones.
• You're commercially minded: comfortable having expansion and upsell conversations and motivated by hitting revenue targets.
• You're highly organized and process-driven, able to juggle a large portfolio without dropping the detail.
• You communicate confidently and build rapport quickly, whether by phone, email, or video call.
• You're comfortable working with data, using it to prioritise your time and flag risk across your book.
• You thrive in a fast-paced, high-volume environment and enjoy the challenge of scale over depth.

This role isn’t for you if…

• You're not passionate about elevating later life for everybody – our mission is at the heart of everything we do.
• You're not prepared to use AI and process to work faster and smarter.
• You prefer a small, high-touch portfolio of accounts over managing at volume.
• You see account management as purely relationship farming rather than a commercial discipline.
• You want a pre-defined playbook for every situation rather than adapting one on the fly.
• You're uncomfortable with the ambiguity and pace of a fast-growing startup.

Interview Process

• Screening interview led by Lottie's Talent Acquisition Lead (Alice Rooke) - remote
• Case study - prework to be completed independently and presented to two commercial leaders at Lottie - remote
• Final interview with Will Donnelly (Lottie's Co-Founder & CEO) and Hiring Manager - in person (London Bridge)

Candidate Experience

• Pre-Screen and Screening interview: You'll receive an email notification, but no specific feedback will be provided at this stage.
• Case Study: If you are unsuccessful after the case study, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead.
• Final Interview: For final-stage candidates who are not offered the role, we will provide feedback via a phone call.

Meet Lottie

Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb.

Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups, The Sunday Times Tech 2026 and Startups 100.

As of today, Lottie offers three core products and services, including:

• Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services.
• Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances. Eliza by Found is our newest Found module. AI agents that handle care home enquiries - so no family goes unanswered. Launch video here.
• Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees.

Why Lottie?

• Career Opportunity - Join the Commercial team at one of the UK's fastest growing startups, building your account management and commercial skills at real scale.
• Early Hire Benefits - Be an early hire at one of the UK’s fastest growing startups and benefit from fast career progression, as well as a generous stock options package.
• Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of people's lives. Care is one