Account Manager

Zurich 56 Company Ltd; Farnborough; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A leading insurance provider is looking for an Account Manager to manage customer relationships and contribute to business growth. The ideal candidate will have strong customer-facing experience, excellent communication skills, and general insurance knowledge. Flexible working options are available, and a focus on customer service is essential in this dynamic role.

Benefits

12% defined non-contributory pension scheme

25 days holiday plus bank holidays

Access to private medical insurance

Annual company bonus

Flexible working options

Qualifications

• Extensive customer and market facing experience.
• Ability to communicate well at all levels of an organisation.
• Familiarity with financial results in the insurance sector.

Responsibilities

• Manage an allocation of customers, driving retention and acquisition.
• Negotiate deals with underwriters and claims.
• Manage competitive Tender responses effectively.

Skills

Customer-facing experience

Strong communication skills

General insurance knowledge

Job description

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Account Manager

128921

Working hours: This role is available on a part-time, job‑share or full‑time basis.

Location: UK, Flexible with travel across South East

Closing date for applications: 30th November 2025

The opportunity:

This is an exciting role within our Zurich Municipal Charities and Education Team to support our existing customers and our ambitious growth plans.

In this dynamic role we’ll expect you to meet financial targets for both commercial insurance and fee‑based risk management services, working closely with our customers to understand their specific needs.

Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.

You’ll therefore be someone who puts customers’ needs first – someone who has natural rapport and empathy and who can build the strong relationships at all levels necessary for success. This role therefore requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen. Everyone passionately wants to deliver an exceptional service to customers that they can be proud of. There is also a responsibility on us to find different ways to support customers.

The Account Manager role is sector specific; you will be expected to develop relationships with customers and brokers to win new business within primarily the Independent School and charities sector. The role requires you to build strong, deep relationships throughout. The goal is to achieve a multi‑layered relationship with broker and customer organisations, creating touch points across Risk & Insurance officers, Finance Directors, Procurement and Estate Teams.

Equally important will be the development and strengthening of relationships internally, through the wider Zurich UK business, ensuring our proposition continues to meet customer needs and requirements.

Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours.

This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at the interview about the flexibility you may need.

What are we looking for?

We’re looking for someone with extensive customer and market facing experience who can successfully influence externally and internally, balancing business needs whilst acting as an effective customer ambassador primarily to win new business. General insurance knowledge (property, liability and motor) is essential.

You’ll need to be comfortable working independently and as part of a wider market facing team. An ability to communicate well at all levels of an organisation is a crucial part of this role so our ideal candidate will have strong written and verbal communication skills and know how to flex this for different audiences.

A good understanding of our financial results and a breadth of experience across Zurich would be helpful. If this sounds like you, then we want to hear from you!

As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Organised, efficient and adept at managing yourself and data requirements to ensure our internal reports are accurate at all times.

What will you be doing?

Closely Managing an allocation of customers in your area, making a difference by building strong relationships and thereby, driving the retention and acquisition of business contributing to profitable growth.

Using your initiative, negotiating deals and working closely with underwriters and claims to ensure our end-to-end proposition is the best it can be balancing customer need and underwriting vigour.

Working with a smile on your face as part of a strong team to deliver our overall aims, supporting and growing together.

Identifying operational and strategic risk management opportunities facilitating the use of Zurich Risk Engineering services for our customers.

Managing competitive Tender responses using skill and judgement to ensure we present the best responses required to retain existing and win new business. Working closely with influential internal and external stakeholders.

What will you get in return?

Financials

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover – four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long‑standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions – then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.