Account Manager

Adore Recruitment Ltd; Essex; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing SaaS company in the UK is seeking an Account Manager to oversee and expand its client base across the UK and EU. The role involves managing client relationships, delivering onboarding and training, and ensuring customer success. Ideal candidates will have over 2 years of experience in Account Management or similar roles within SaaS, coupled with strong communication and problem-solving skills. The position offers a competitive salary, a hybrid work environment, and the opportunity to work with global brands.

Benefits

Competitive salary

Discretionary annual bonus

Company pension

Supportive team culture

Flexibility in hybrid working

Qualifications

• 2+ years' experience in Account Management or Customer Success.
• Strong communication and relationship-building skills.
• Experience managing revenue-owning accounts.

Responsibilities

• Own and manage a portfolio of client accounts across the UK and Europe.
• Deliver onboarding, training, and ongoing product support.
• Build and maintain long-term client relationships.

Skills

Account Management

Customer Success

Communication Skills

Problem Solving

Data Analytics

Relationship Building

Job description

Account Manager - UK/EU Region

📍 Hybrid (Essex-based preferred) | Travel across UK/EU as required

An innovative, fast-growing SaaS company is looking for an experienced Account Manager to manage and grow its UK and European client base. If you're passionate about delivering outstanding customer experiences, building strong relationships, and turning insights into actionable strategies, this could be the perfect role.

Join a tech-driven company helping some of the world's most recognized brands make smarter, faster decisions through data and digital solutions.

Key Responsibilities

• Own and manage a portfolio of client accounts across the UK and Europe.
• Deliver onboarding, training, and ongoing product support.
• Manage account renewals, prepare proposals, and track opportunities in CRM systems.
• Build and maintain long‑term client relationships, acting as a trusted advisor.
• Identify growth and expansion opportunities within accounts.
• Represent the company at client meetings and industry events.
• Advocate for clients internally, helping to shape the product roadmap.
• Maintain accuracy and professionalism in all client communications and documentation.

Skills & Experience

• 2+ years' experience in Account Management, Customer Success, or similar roles in SaaS/tech.
• Strong communication and relationship‑building skills; able to support clients to succeed.
• Experience managing revenue‑owning accounts and driving growth.
• Excellent training, support, and problem‑solving abilities.
• Comfortable with data, analytics, or research‑heavy environments.
• Experience in market research, analytics, or insights industries is a plus.
• Fluent in English (written and spoken); additional languages welcome.
• Automotive interest/experience is advantageous but not essential.

What's on Offer

• Competitive salary plus discretionary annual bonus.
• Hybrid working with flexibility (Essex-based office).
• Company pension and supportive team culture.
• Opportunities to work with global brands on high‑impact projects.
• Fast‑paced, balanced environment where your contributions matter.

If you're ready to advance your account management career in a high‑growth SaaS company, apply now and help clients succeed with intelligent, insight‑driven solutions