Account Manager

DS Smith; Ely; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading sustainable packaging company is seeking an Account Manager to oversee 3D POS projects from design to delivery. The ideal candidate must have experience in FMCG account management, excellent problem-solving skills, and strong communication abilities. This full-time, home-based role allows for flexible travel to client sites in London and the Operations site in Ely. Join a dynamic team and contribute to sustainable packaging solutions.

Qualifications

• Experience in a fast-paced FMCG environment.
• Natural ability to build strong relationships.
• Meticulous attention to project documentation.

Responsibilities

• Manage the full project lifecycle from design to delivery.
• Interpret design briefs into actionable instructions.
• Maintain client relationships and ensure timely delivery.

Skills

Experience in POS and/or FSDU account management

Organisational skills

Problem-solving skills

Communication skills

Attention to detail

Understanding of Microsoft Office

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

About the role

DS Smith's Retail Marketing division is the UK's leading 3D POS business, partnering with top brands to create impactful in-store materials. We deliver award‑winning POS by leveraging our world‑class manufacturing expertise, from paper mills to print presses and recycling plants.

Are you an experienced Account Manager or an ambitious Senior Account Executive ready to take the next step in your career? We have a fabulous opportunity for a dynamic and reliable individual to join our team as a Account Manager, managing the full project lifecycle from design to delivery.

As the Account Manager, you will be responsible for the end‑to‑end management of 3D POS and FSDU campaigns. You'll take design briefs directly from clients, interpreting them into actionable instructions for our in‑house creative and production teams.

A keen eye for detail and the ability to manage multiple projects will be the key to success in this role, from creating critical paths and overseeing multiple projects to ensure we meet all deadlines. You will be the main point of contact for the client, keeping them informed of progress while also building strong relationships with our internal teams and third‑party suppliers to ensure a seamless delivery.

>As part of the end‑to‑end life cycle process, you will take care of all the crucial briefing and administration, from issuing internal briefs to obtaining all necessary project documentation and purchase orders. You'll also be a proactive problem‑solver, managing client requests and change requests to ensure minimal impact on project costs and timelines.

About you

• Experience in POS and/or FSDU account management in an FMCG environment
• Excellent organisational and problem‑solving skills with the ability to manage multiple projects at pace and to strict deadlines
• Excellent communication skills, both written and verbal, and a natural ability to build strong, trusting relationships with clients and internal teams
• Meticulous attention to detail to ensure all project documentation is accurate and all work is delivered to a high standard
• A good understanding of Microsoft Office (Word, Excel, PowerPoint) and Teams

Location

This is a full‑time, home‑based role with travel to our customers (West London) and our Operations site (Ely) as required.

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre‑based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world‑leading organisation and do your best work with us!

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.