Account Manager

Advance Connects; Ellesmere Port; On-site; GBP 32,000 - 52,000; Full time

Job summary

Advance Connects in Ellesmere Port is seeking a full-time Account Manager to oversee day-to-day client relationships and campaigns.

You will coordinate with internal teams, monitor KPIs, and ensure timely reporting while identifying growth opportunities across sectors.

This on-site role requires strong communication, organization, and a collaborative mindset to uphold high standards of service.

Qualifications

• Strong client relationship management and account handling.
• Experience coordinating B2B campaigns such as telemarketing, lead generation, or appointment setting.
• Solid communication and presentation skills; able to explain data-driven insights.
• Good organizational and time-management skills; able to prioritize tasks.
• Analytical capabilities; basic proficiency with spreadsheets or CRM tools.
• Collaborative mindset; able to work with cross-functional teams.
• Prior experience in sales support, customer success, telemarketing, or account management is beneficial.
• Education or training in business, marketing, communications or related field is an advantage but not required.
• Commitment to ethical, inclusive, nondiscriminatory practices.

Responsibilities

• Manage day-to-day client relationships and serve as the main point of contact for client queries and updates.
• Ensure campaigns meet agreed KPIs and deliverables.
• Brief internal teams and monitor telemarketing and lead generation performance.
• Review appointment quality and prepare regular reports and insights for clients.
• Identify opportunities to grow accounts and refine campaign strategies.
• Collaborate with quality assurance and operations teams to uphold high standards of professionalism and service.

Skills

Client relationships

B2B campaigns

Telemarketing

Lead generation

Account management

Communication skills

Data-driven insights

Cross-functional collaboration

Ethical practices

Job description

Company Description Advance Connects is a B2B telemarketing, lead generation, and appointment scheduling specialist serving a wide range of sectors, including construction, built environment, industrial markets, SaaS, finance, healthcare, energy, telecoms, and insurance. Drawing on over 50 years of combined industry and data expertise, the company helps clients expand and retain their customer base. Advance Connects operates as an integrated extension of its clients’ organizations, delivering a seamless calling and appointment-setting service. The company has a proven record of success, strives to exceed competitor performance, and uses a dedicated Quality Assurance team to ensure appointments are relevant and valuable. Applicants can learn more about the company’s work and culture through its active social media presence on Twitter, Facebook, Instagram, and YouTube.

Role Description The Account Manager role at Advance Connects is a full-time, on-site position based in Ellesmere Port. The Account Manager will manage day-to-day client relationships, ensure campaigns are delivered to agreed KPIs, and act as the main point of contact for client queries and updates. Responsibilities include briefing internal teams, monitoring telemarketing and lead generation performance, reviewing appointment quality, and preparing regular reports and insights for clients. The role also involves identifying opportunities to grow accounts, coordinating with Quality Assurance and operations teams, and helping refine campaign strategies to improve outcomes. The Account Manager will support a collaborative environment, contribute to continuous improvement, and uphold high standards of professionalism and customer service.

Qualifications

• Strong client relationship management and account handling skills, with the ability to build trust and maintain long-term partnerships.
• Experience coordinating B2B campaigns such as telemarketing, lead generation, or appointment setting, preferably across multiple sectors.
• Solid communication and presentation skills, including the ability to explain data-driven insights and campaign performance clearly.
• Good organizational and time-management skills, with the ability to prioritize tasks, manage multiple accounts, and meet deadlines.
• Analytical capabilities, including basic proficiency with spreadsheets or CRM tools to track leads, appointments, and campaign metrics.
• Collaborative mindset and ability to work effectively with cross-functional teams such as operations, quality assurance, and marketing.
• Prior experience in sales support, customer success, telemarketing, or account management is highly beneficial.
• Relevant education or training in business, marketing, communications, or a related field is an advantage but not strictly required.
• Commitment to ethical, inclusive, and non-discriminatory practices when engaging with clients, colleagues, and prospects.