Account Manager

Inspired Thinking Group Limited; Coleshill CP; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading service provider in Coleshill, UK, is seeking an experienced Account Manager to deliver outstanding service for major clients. You will build relationships, manage projects, and ensure client satisfaction through effective communication and operational excellence. The ideal candidate has strong reporting skills, a service-oriented mind-set, and experience in retail or hospitality environments. This role offers competitive salary and the possibility of flexible working arrangements.

Benefits

Competitive salary

25 days' holiday plus bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Cycle to Work Scheme

Monthly Employee Awards

Volunteer days

Qualifications

• Experience in data management and reporting.
• Service-minded approach with customer management skills.
• Strong written and oral communication abilities.

Responsibilities

• Build and maintain relationships with stakeholders.
• Deliver exceptional client service and operational excellence.
• Manage end-to-end print enquiries and reporting.

Skills

Customer management

Data analysis

Communication skills

Commercial awareness

Operational excellence

Tools

Excel

Hospitality POS systems

Job description

Job Overview

As Account Manager at ITG, you will take on the crucial responsibility of providing an outstanding service to one of ITG's largest and most exciting clients. You will build and nurture relationships with key stakeholders, ensuring projects are delivered flawlessly, on time, and within agreed SLAs.

Responsibilities

• Build and maintain positive working relationships with key stakeholders.
• Deliver exceptional client service and operational excellence.
• Take ownership of BAU tasks, including proactive management and timely communication with internal and external stakeholders.
• Manage end-to‑end print enquiries, pulling reports from MC/RFQ/Quote and supplier management.
• Lead on accurate reporting and data‑driven insights, presenting meaningful monthly packs to clients and ITG.
• Train and develop team capabilities to manage peaks, troughs of workload, and staff absences.
• Champion best practice and drive continuous improvement.

Qualifications

• Experience in working with data and reporting.
• Understanding of hospitality POS and menu landscape.
• Service‑minded approach with proven customer management skills.
• Experience with a platform tool and creative/art working/print processes or digital content in a retail environment (advantageous).
• Strong written, oral, and interpersonal communication skills.
• Experience managing POS and digital content within a retail/FMCG/hospitality business.
• Highly numerate, commercially aware, and computer literate with good knowledge of Excel.

Benefits

• Competitive salary.
• 25 days' holiday plus bank holidays.
• Annual Wellbeing Day.
• Pension Scheme.
• Corporate Medical Cash Plan.
• Smart Working Options – up to 40% of the working week from home.
• Cycle to Work Scheme.
• Monthly Employee Awards and volunteer days.

EEO Statement

We Value Diversity – we champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality. At ITG, we are not only committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation, but within the wider industry too. We take time to look after ourselves, each other, and the planet, because we are always stronger together.

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.