Account Manager

McCann Health London; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare communications agency in London is seeking a professional to manage client relationships and project delivery effectively. You will work closely with colleagues and clients to deliver projects on time and within budget. The ideal candidate has strong communication skills and experience in managing budgets and client expectations, thus helping our client's brands play a meaningful role in people's health.

Benefits

Diversity and inclusion initiatives

Development opportunities

Participation in award-winning projects

Qualifications

• Strong ability to manage client expectations and requests.
• Experience in drafting budgets and controlling project finances.
• Ability to work collaboratively in a multi-disciplinary team.

Responsibilities

• Manage relationships with key clients and ensure satisfaction.
• Support budgeting and financial planning efforts.
• Proactively manage and deliver projects on time.

Skills

Client relationship management

Budget management

Project management

Communication

Proactive approach

Job description

You will assisting in leading a provision of a superb, proactive service to our clients and deliver work of the highest quality. Working closely with colleagues and other disciplines to deliver strategically sound projects on-time, on budget and in line with our standards and systems. Working closely with Account Director, you will help in the running of the day-to-day activity across accounts and assisting with campaign delivery overall, and taking responsibility for certain, agreed projects.

Client Management & Business Acumen

• Build and maintain excellent relationships with clients: be a lead client point of contact on designated accounts, effectively managing requests through own workload as well as upwards.
• Deal with all requests promptly and in a proactive manner, managing client and internal expectations in terms of speed, delivery and budgets. Manage internal and external resources to ensure the success of your projects.
• Recognise and exploit new business opportunities within existing accounts and start taking a pro-active role in developing and presenting new business pitches and credentials.
• Support and/or prepare written briefs to be shared for input from the Project Manager and Planner, and any other relevant stakeholders, before going out for client sign off.
• Communicate detailed scopes, briefs and timelines to clients, obtaining sign off, ensuring client fully understands process and next steps.
• Effectively manage timelines with client, ensuring any changes to previously agreed deliverables are discussed and agreed with the Project Manager first.
• As necessary, assist Account Executives to schedule client meetings managing relevant diaries accordingly, ensuring relevant agendas and any other associated notes are included.
• Oversee or track all actions in weekly client status meetings, including production of post-meetings contact or status reports, and circulation to the allocated project team.

Financials

• Working closely with account lead, support or draft budgets to be shared with the Project Manager for input and sign off. Ensure or oversee that all relevant information is appropriately organised and recorded.
• Work with the Project Manager to produce detailed scopes and accurate cost estimates, to control budgets efficiently and carefully. Work with the Project Manager to ensure finances and budgets are managed in line with agency procedures and to make sure that expenditures are explained and justified before sign off is obtained.
• Working closely with the Project Manager and any other relevant stakeholders, input into budgets, forecasts, reconciliations, billing and financial planning.

Project Management & Other Collaboration

• Actively participate in the briefing of projects into the agency, including preparation of documentation and meeting rooms for any client meetings, overseeing or coordinating catering and reception and any equipment, taking notes where necessary and contributing to relevant discussions to feed into project plans and actions.
• Attend and actively contribute to wash up sessions of allocated projects.
• Lead project kick off meetings, working across discipline streams to review content of projects to ensure they meet the approved brief.
• Proactively manage project delivery, ensuring all possible scenarios and eventualities are explored and addressed before raised by client.
• Actively participate in creative briefings, presentations and wherever possible.
• Support the Project Manager in the management of timelines of allocated projects, to ensure an efficient and on time delivery.
• Support the Project Manager to ensure all project deliverables are on track, including Zinc process management, obtaining any necessary internal inputs, progression of mark-ups, maintaining projects lists.
• Follow and champion MCH processes and best practice for designated projects including the preparation and circulation of contact reports, status reports, schedules and invoices, and other documentation as and when necessary.

Diversity and Inclusion

We believe that Diversity and Inclusion are fundamental to achieving our mission - to help our client's brands and businesses play a meaningful role in people's lives. We view diversity as a business imperative that, when incorporated into all agency practices, becomes a competitive advantage, driving growth and organizational sustainability. As we position ourselves for a future of increased competition and disruption, we're accelerating beyond merely acknowledging differences. Our philosophy is that consistent practices and deliberate actions that foster an inclusive culture, unleash the creative power of our talent and our work. We call this Conscious Inclusion. Disability Confident As an employer committed to accessibility and disability inclusion, we strive to develop a diverse workforce that provides us with a wider range of skills and experience. We are continuously improving our recruitment process to support individuals with physical or learning disabilities. The goal is to improve accessibility across all aspects of McCann Health London to hopefully encourage potential job applicants to join us. If you have a disability, a learning difficulty such as dyslexia, a medical condition or individual need - which you believe may affect your performance in selection, we'll be happy to make adjustments to our processes to enable you to perform at your best.

Part of the IPG Health network, McCann Health London is one of the most awarded healthcare communications agencies. We are guided by our founding philosophy, Truth Well Told, and united by one vision: to help our clients' brands and businesses play a meaningful role in people's health. We combine science, creativity and strategy to deliver best-in-class services to some of the world's top, as well as emerging, health and wellness brands. We do this by challenging convention and bringing to life smart, creative ideas that push boundaries and leave the world a healthier place than we found it. In recent years McCann Health London has been named European Health Agency of the Year at the London International Awards, won Grand Prixes and Golds at Cannes Lions and featured in AdWeek's Top 25 global campaigns.