Account Manager

Allpress Espresso Ltd; City Of London; On-site; GBP 32,000 - 33,000; Full time

Job summary

A specialty coffee company in London seeks an Account Manager to foster customer relationships, ensure success, and act as a brand ambassador. Ideal candidates have strong customer service skills and a passion for hospitality. Responsibilities include onboarding customers, sales analysis, and collaboration across teams. This full-time role offers a salary of £32,000 - £33,000 and a supportive work environment.

Benefits

Full role specific training

Employee assistance programme

33 days of annual leave

Access to LinkedIn Learning

Gender affirmation leave

Vast career development

Qualifications

• Strong customer service and problem-solving skills.
• Impeccable organizational skills and good time management.
• Comfortable with regional travel.
• Background in coffee is ideal.

Responsibilities

• Build strong relationships with customers.
• Prepare and monitor sales analysis.
• Onboard new customers.
• Collaborate with various teams for customer success.

Skills

Customer service skills

Problem-solving skills

Organizational skills

Time management

Financial acumen

Strong admin skills

Job description

We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation.

We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

About the role

Based out of our Dalston Roastery, this role offers the chance to foster relationships with our growing customer base to ensure they are set up for success. As part of our Account Management team, you'll immerse yourself in our industry leading coffee offering and wholesale support.

You will be our brand ambassador out on the front line, ensuring our customers receive the very best service from Allpress. Everything you do will be aligned with the growth and retention of our current customer base and building upon our meaningful relationships. A typical day might find you;

• Building strong relationships with our customers to ensure they have all the support they need to succeed.
• Out on the road connecting with our café customers across the South of the UK.
• Preparing and monitoring sales analysis of customer performance and offering insight as well as proactive solutions for commercial success.
• Responsible for the onboarding process of new customers.
• Working closely with our Business Development, Customer Experience, Training and Technical teams to ensure our customers are set up for success
• Collaborate with the Customer Experience and Finance teams to review and analyse aged debt, ensuring timely identification of overdue accounts and implementing appropriate actions in line with company credit control procedures.

About you

You could be a seasoned Barista with impeccable customer service skills looking to progress their coffee career or an Account Manager looking to get into the coffee industry. To nail this role, you’ll hold:

• Strong customer service and problem-solving skills
• Impeccable organisational skills, able to prioritise tasks and have good time management capability
• Previous experience in Sales or Account management would be beneficial but not essential
• Strong admin skills
• A valid driver’s license would be beneficial but not essential
• Comfortable with regional travel
• Strong financial acumen – be good with numbers and know your way around a spreadsheet or two!
• A background in coffee would be ideal (working knowledge of machinery, barista skills etc)
• Passionate about hospitality and engaged in the community

Details:

Hours: 5 days per week around 40 hours per week

Days: Monday to Friday

Salary: £32,000 - £33,000

Travel: Occasional travel is required

Probation period: 3 months

Reporting to: Head of Account Management UK

Experience: A love for hospitality, experience in coffee is required with an understanding of Account Management or Sales.

This role will close at midnight on 23rd November 2025.

By becoming part of Allpress we offer our team:

• Full role specific training
• An employee assistance programme supporting your mental health
• Good work life balance
• 33 days of annual leave
• Access to LinkedIn Learning
• Enhanced parental leave
• London Living wage and daytime working
• Fully paid access to gympass
• Gender affirmation leave
• Vast career development
• A transparent and friendly company culture

If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you.

At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity.

If this sounds like you then please apply with your CV and a cover letter explaining:

Why you’d like to work for Allpress
What interests you in the role
Why you think you’d be a good fit

Diversity & Inclusion Statement

At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged.

We commit to…

Continuously working towards removing barriers and bias.

Building inclusive teams who represent people from all groups in society.

Building a safe environment where it is encouraged to speak out against discrimination in any form.

Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.