Account Manager

Reel Recruit; City of Edinburgh; Remote; GBP 80,000 - 100,000; Full time

Job summary

A well-established recruitment software company is seeking an experienced Account Manager to join their UK remote team. You will manage client onboarding, maintain relationships, and support their Applicant Tracking System solutions. The ideal candidate has experience in account management in a SaaS environment, strong communication skills, and the ability to juggle multiple projects. This role offers a competitive salary, unlimited paid time off, and growth opportunities in a collaborative culture.

Benefits

Unlimited paid time off

Company pension scheme

Ongoing training and development

Annual bonus potential

Supportive team culture

Real growth opportunities

Qualifications

• Experience as an Account Manager or similar role in a SaaS environment.
• Strong knowledge of applicant tracking systems.
• Proven track record managing end-to-end client projects.

Responsibilities

• Act as the main point of contact for a portfolio of clients.
• Manage client onboarding and implementation.
• Handle technical and functional queries.

Skills

Client-focused

Strong organisational skills

Confident communicator

Experience in SaaS or ATS

Ability to manage multiple relationships

Tools

Jira

Salesforce

ChurnZero

Slack

Job description

Account Manager Recruitment Tech (Remote UK)

Remote (UK-based)

Full-time Permanent

Competitive salary with great OTE (based on experience)

Reporting to Head of Client Services & Company Director

The Role

A well-established recruitment software company is looking for an experienced Account Manager to join their growing team. The business provides Applicant Tracking System (ATS) solutions to help organisations attract engage and hire more effectively. Their platform is trusted by some of the UKs best-known brands and evolves continuously through client feedback and agile development.

This role is ideal for someone whos client-focused enjoys building strong relationships and is confident working remotely. Youll need a solid understanding of recruitment tech and be comfortable managing multiple clients at once.

Key Responsibilities

• Act as the main point of contact for a portfolio of clients, understanding their needs and ensuring a strong working relationship.
• Manage client onboarding and implementation from requirement gathering and testing to go-live support.
• Handle technical and functional queries, coordinating with internal teams for timely solutions.
• Run regular sprint meetings with clients and the development team to prioritise tasks and track progress.
• Oversee user acceptance testing (UAT) to ensure changes meet agreed requirements.
• Spot opportunities for upselling and promote product add-ons or new features.
• Lead contract renewals and ensure clients are engaged and satisfied.
• Keep accurate client records: meeting notes and CRM updates.
• Work closely with internal teams across product development and support to ensure a seamless client experience.
• Liaise with third-party providers such as job boards, design agencies or HR systems.

What Theyre Looking For

Essential : Experience as an Account Manager, Customer Success Manager, or Implementation Specialist in a SaaS or ATS environment.

Strong knowledge of applicant tracking systems or recruitment software.

Proven track record managing end-to-end client projects including implementation and testing.

Confident communicator able to work with both technical and non-technical contacts.

Strong organisation skills and ability to juggle multiple client relationships.

Familiarity with agile working and sprint planning.

Comfortable using CRM and project tools like Jira, Salesforce, ChurnZero and Slack.

Desirable :

• Experience in upselling and managing contract renewals.
• Understanding of HR recruitment workflows or talent acquisition.
• Background in remote team environments.

Whats on Offer

• Fully remote working (UK only)
• Strong base salary with commission plan and annual bonus potential
• Unlimited paid time off
• Company pension scheme
• Ongoing training and development
• Supportive and collaborative team culture
• Real growth opportunities within a successful tech business

Employment Type: Full Time

Vacancy: 1