Account Manager

Ricardo plc; Chilton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading regulatory consultancy in the United Kingdom is seeking an Account Manager to enhance relationships with existing clients, tackle sustainability challenges, and provide market insights. The ideal candidate will have strong account management skills, a track record in sales, and experience in a consultative environment. This role offers a competitive salary and a comprehensive benefits package including 25 days of leave and flexible working arrangements.

Benefits

25 days annual leave plus 8 flexible bank holidays

Competitive company pension scheme

Life assurance and professional subscriptions reimbursement

Flexible benefits tailored to lifestyle

Wellbeing support and flexible working arrangements

Qualifications

• Broad experience in account management sales and retention best practice.
• Demonstrable success in establishing relationships to achieve objectives.
• Experience in consultative sales environments.

Responsibilities

• Develop and expand relationships with approximately 100 clients.
• Implement strategies to ensure client satisfaction and retention.
• Identify market insights and input into business development strategies.

Skills

Account management best practices

Relationship management

Team collaboration

Problem-solving

Commercial awareness

Tools

CRM systems (MS Dynamics)

Job description

Overview

The focus of this role is to provide excellent account management to a set of around 100 existing customers, maximising the client relationships to understand and identify business challenges they face across chemical regulatory and wider Ricardo product suite, identify key market and competitor insight and seeking opportunities to upsell and cross‑sell our services, whilst maximising customer retention. This role will form part of Ricardo's wider Sales Team, reporting to a Senior Account Manager and is one of three different levels of roles we are looking for within the account management team.

Responsibilities

• Work directly inside your own accounts to develop and expand the relationships we hold within them, identifying business challenges across chemical risk and sustainability and creating solutions alongside these.
• Help implement specific activities which support the wider account management strategy and execution; ensuring client satisfaction and efficiency of delivery, communications and service management.
• Engage directly with the client base to achieve the above, identify key market insights including market trends, regulatory challenges and competitor activity, and input into the business development strategy internally to demonstrate our value and differentiation versus competitors while identifying new product development opportunities.
• Act on any issues affecting prompt payment, satisfaction, long‑term retention, preventing risks arising from non‑standard delivery, working with respective teams.
• Liaise with internal service delivery teams (consultants, customer services, product delivery team, sales teams) to advise and provide guidance on elements of Account Manager enabling others to deliver a high‑quality service.

Qualifications & Experience

• Broad experience of account management sales and retention best practice.
• Demonstrable experience of quickly establishing relationships within accounts and leveraging relationships to achieve personal and business objectives.
• Experience of over‑performance against individual account management development and retention targets.
• Professional, organised, disciplined track record of effectively managing a large customer base.
• Ability to make effective decisions in a complex delivery environment while balancing business development objectives with client requirements.
• Team player able to work with a wide range of stakeholders both inside and outside organisation, confident in working with clients to ensure they receive value from services and seeking further support opportunities.
• Committed to continuous improvement of business, service delivery, and client risk management.
• Experience working within a consultative sales environment (consultancy, software, etc.).
• Experience in sustainability, risk management, chemical response, regulatory or safety business area.
• Experience working with a CRM system, especially MS Dynamics, is an advantage.

Benefits

• 25 days annual leave plus 8 flexible bank holidays.
• Competitive company pension scheme.
• Life assurance and professional subscriptions reimbursement.
• Flexible benefits tailored to lifestyle.
• Wellbeing support and flexible working arrangements.