Account Manager

Aston Barclay; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive remarketing company is seeking an Account Manager/Customer Sales Executive in Chelmsford to manage buyer accounts and develop long-term relationships. The role emphasizes proactive buyer engagement and exceptional service to ensure customer retention, with benefits like 25 days of leave and competitive salary.

Benefits

25 days leave per annum

Enhanced sick/maternity/paternity/adoption policies

Online rewards scheme with discounts

Free Employee Assistance Program

Christmas savings scheme

Qualifications

• Proven experience in account management, client relationship management, telesales or customer service.
• Strong organisational and time management abilities.
• Knowledge or experience in the automotive or remarketing industry.

Responsibilities

• Own and manage a portfolio of buyer accounts with consistent communication.
• Develop long-term relationships, understanding buyers' needs.
• Proactively contact buyers to promote upcoming auctions.

Skills

Account management

Customer relationship management

Excellent communication

Organisational skills

IT literacy

Job description

We're looking for motivated and confident individuals who thrive in customer-facing environments and enjoy building relationships. Whether you're currently working in hospitality, account management, or any other customer-focused role, this is an excellent opportunity to move into a dynamic, Monday-to-Friday position where your communication skills and personality can shine.

The Role

As an Account Manager/ Customer Sales Executive, you'll act as the main point of contact for a portfolio of buyers, nurturing relationships, understanding their needs, and helping them succeed in every sale.

What You'll Be Doing

• Account Management: Own and manage a portfolio of buyer accounts, ensuring each one receives consistent communication, tailored support, and proactive follow-ups.
• Relationship Building: Develop meaningful, long-term relationships with buyers, gaining a deep understanding of their purchasing patterns, challenges, and goals.
• Buyer Engagement: Proactively contact buyers to promote upcoming auctions, encourage attendance, and support online and proxy bidding.
• Customer Retention: Maintain and grow the existing buyer base through exceptional service, regular check‑ins, and personalised engagement strategies.
• Onsite Support: Be visible during auction days, engaging buyers face‑to‑face, supporting registration, gathering feedback, and strengthening connections.
• Collaboration: Work closely with marketing, sales, and operations teams to deliver targeted campaigns and improve the overall buyer journey.
• Insight and Reporting: Provide feedback, buyer insights, and local reports to help shape future engagement strategies and drive continuous improvement.
• Performance: Consistently meet targets and KPIs related to buyer engagement, attendance, and account growth.

What You'll Bring

• Proven experience in account management, client relationship management, telesales or customer service.
• A genuine passion for providing exceptional customer experiences.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Confidence working both autonomously and as part of a collaborative team.
• Drive to meet and exceed engagement and retention targets.
• IT literacy across Microsoft Office and CRM systems (Preferred but not essential).
• Knowledge or experience in the automotive or remarketing industry.

At Aston Barclay, we're driven by people, and our Buyer Services Team is at the heart of our business.

Be part of a leading automotive remarketing brand with a national footprint. Work with a supportive, collaborative team that values your ideas and initiative. Build lasting professional relationships that make a real impact. Competitive salary and strong company benefits.

Benefits

• 25 days leave per annum + bank holidays
• The ability to purchase up to an additional 5 days leave per annum
• Enhanced sick/maternity/paternity/adoption policies
• Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty and even weekly shopping from major supermarkets
• Free Employee Assistance Program (also available to family dependents)
• Christmas savings scheme
• Length of service awards
• Refer a friend recruitment incentive scheme
• Early finish on your birthday