Account Manager

Mansell Recruitment Group; Castle Point; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK seeks an experienced Account Manager to oversee customer accounts in a manufacturing setting. Responsibilities include managing communications with customers, driving customer satisfaction, and collaborating with internal teams to ensure order efficiency. The ideal candidate should possess strong negotiation skills and a full UK driving licence. This position offers competitive salary, benefits like a pension scheme, and 22 days of holiday per year.

Benefits

Competitive salary

22 days holiday + Bank Holidays

Company pension

Free parking

Complimentary refreshments

Qualifications

• Proven experience managing customer accounts within a manufacturing environment.
• Understanding of revenue and margin impact.
• Able to thrive in a fast-paced, hands-on manufacturing setting.

Responsibilities

• Act as the main contact for allocated customers.
• Manage orders from placement to delivery.
• Monitor commercial performance and present KPIs.
• Maintain relationships with customers to promote growth.

Skills

Customer account management

Strong communication skills

Negotiation skills

Relationship-building skills

Commercial awareness

Tools

MRP systems

Job description

Overview

Account Manager

As an Account Manager, you'll join a collaborative commercial team supporting the Basildon factory. You'll manage day-to-day communications and commercial relationships with a portfolio of key customers – ensuring exceptional service, efficient order management, and ongoing business growth. This is a customer-facing, factory-based role where you'll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Responsibilities

• Act as the main point of contact for allocated customers, ensuring their needs are met.
• Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.
• Handle purchase orders and support material planning with buyers.
• Prepare and attend Quarterly Business Reviews (QBRs).
• Monitor commercial performance and present KPIs to the senior team.
• Support negotiations for new business and continuous improvement projects.
• Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

• Proven experience managing customer accounts within a manufacturing environment (electronics preferred).
• Strong communication, negotiation, and relationship-building skills.
• Commercially astute, with understanding of revenue and margin impact.
• Confident using MRP systems and handling complex data with accuracy.
• Able to thrive in a fast-paced, hands-on manufacturing setting.
• Full UK driving licence and willingness to travel (mostly UK-based).

What’s on Offer

• Competitive salary (dependent on skills and experience)
• 37-hour working week (Mon-Thurs 08:00-16:30, Fri 08:00-13:30)
• 22 days holiday + Bank Holidays + up to 3 additional long-service days
• Company pension
• Free parking, modern facilities, and complimentary refreshments