Account Manager

Blue Lozenge; Bromley; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Blue Lozenge in Bromley, UK, is seeking two Account Managers (Digital communications and PR) to manage day-to-day client relationships and lead campaigns for health and care clients. The role is hybrid, requiring regular UK travel and 3-4 days in Bromley.

You will develop tailored communication strategies, liaise with cross-functional teams, oversee projects from inception to delivery, monitor performance, and present reports to clients to ensure high-quality outcomes.

Qualifications

• Strong experience in PR or digital communications campaign planning and delivery.
• Proven experience in account management within the communications or marketing sector.
• Excellent organisational and project management skills, with the ability to multitask effectively.
• Strong interpersonal skills, demonstrating professionalism and the ability to communicate clearly.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Adaptable and receptive to feedback, with a collaborative approach to work.
• Ability to manage client expectations and resolve issues diplomatically.
• Proficiency in relevant communication tools and software.
• A proactive attitude and a commitment to delivering exceptional service.

Responsibilities

• Develop and implement communication strategies tailored to client needs and objectives.
• Manage projects from inception to completion, ensuring timely delivery and quality standards.
• Build and maintain strong relationships with clients to understand their communication requirements.
• Coordinate with cross-functional teams to deliver integrated communication campaigns.
• Monitor and analyse campaign performance, providing insights and recommendations for optimisation.
• Prepare detailed reports, proposals, and presentation materials for clients and stakeholders.
• Proactively identify opportunities to enhance service delivery and client satisfaction.

Skills

PR experience

Account management

Project management

Interpersonal skills

Analytical mindset

Adaptable

Collaborative

Client relations

Communication tools

Proactive service

Tools

CRM systems

Job description

Job title Account Manager (Digital communications and PR)

Reports to Account Director

Line manages Account Executive

Location Hybrid: incorporating regular client travel required (within UK) and working in Bromley 3-4 days a week

Hours Full-time and part-time available

As an Account Manager (x2), you will play a key role in delivering high-quality communication and engagement projects for clients, with a particular focus on the health and care sectors. You will manage day-to-day client relationships and lead on the delivery of campaigns and projects that drive real impact. Acting as a trusted consultant, you’ll work collaboratively across teams to develop and implement effective communication strategies, build strong relationships, and deliver work on time, on budget, and to quality standards. With a passion for meaningful engagement, you’ll support and contribute to the development of Blue Lozenge’s growing portfolio, working in alignment with our values and the Blue Lozenge Infinity Model.

Key responsibilities

• Develop and implement communication strategies tailored to client needs and objectives.
• Manage projects from inception to completion, ensuring timely delivery and quality standards.
• Build and maintain strong relationships with clients to understand their communication requirements.
• Coordinate with cross-functional teams to deliver integrated communication campaigns.
• Monitor and analyse campaign performance, providing insights and recommendations for optimisation.
• Prepare detailed reports, proposals, and presentation materials for clients and stakeholders.
• Proactively identify opportunities to enhance service delivery and client satisfaction.

Skills and experience

• Strong experience in PR or digital communications campaign planning and delivery.
• Proven experience in account management within the communications or marketing sector.
• Excellent organisational and project management skills, with the ability to multitask effectively.
• Strong interpersonal skills, demonstrating professionalism and the ability to communicate clearly.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Adaptable and receptive to feedback, with a collaborative approach to work.
• Ability to manage client expectations and resolve issues diplomatically.
• Proficiency in relevant communication tools and software.
• A proactive attitude and a commitment to delivering exceptional service.

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach an agreement to the changes.