Account Manager

Interaction Recruitment; Bellshill; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an Account Manager to manage and grow key strategic customer relationships, ensuring delivery excellence in a hybrid work environment. Ideal candidates will have at least 3 years of experience managing B2B accounts and demonstrate strong negotiation and communication skills. Competitive salary and benefits are included.

Benefits

25 days’ annual leave plus bank holidays

Enhanced family leave

Company pension scheme

Private health care and life assurance

Performance-related bonus plan

Company car or car allowance

Business travel expenses reimbursement

Employee recognition and rewards programme

Employee Assistance Programme (EAP)

Structured learning and development opportunities

Flexible/hybrid working

Qualifications

• Minimum of 3 years’ experience managing strategic B2B accounts.
• Demonstrable experience in contract leadership and KPI reporting.
• Experience managing large-scale contracts with corporate clients.
• Financially and commercially astute understanding of company models.
• Proven record of exceeding sales targets in consultative selling.

Responsibilities

• Serve as primary contact for the contract and develop stakeholder relationships.
• Lead delivery of contractual obligations and oversee service levels.
• Track and report on KPIs supporting monthly insights.
• Identify and implement service improvement opportunities.
• Engage with internal stakeholders for seamless service delivery.

Skills

Negotiation skills

Communication skills

Presentation skills

Planning and organization

Analytical skills

Tools

Microsoft Excel

Microsoft PowerPoint

SharePoint

Microsoft Teams

Job description

Job Title: Account Manager

Reports To: Strategic Contracts Director
Location: Hybrid – Must be based in Glasgow, Aberdeen or Chesterfield or surrounding areas.

Salary: Competitive

Hours of work: Monday to Friday

Job Description:

Account Manager, you will manage and expand the relationship with a key strategic customer, ensuring delivery excellence across all business units associated with the contract. This is a busy, varied, and challenging position, ideal for someone with experience managing high-profile, complex B2B customer accounts. The role requires a dynamic, ambitious, and autonomous individual who thrives in a fast-paced environment, is eager to learn, and is passionate about exceeding targets while delivering exceptional service.

Responsibilities:

• Serve as the primary point of contact for the contract, developing strong, long-term relationships with key customer stakeholders and decision-makers.
• Lead the delivery of contractual obligations, including service levels, implementation of supply chain services such as vendor‑managed inventory (VMI), catalogue implementation, and subsequent governance.
• Track and report on KPIs such as OTIF, product quality, savings, and catalogue compliance. Support monthly insights reporting and MBR pack development and delivery.
• Oversee the approved tools list, manage vendor relationships, and ensure catalogue expansion aligns with your customer’s operational needs.
• Identify and implement opportunities for service improvement and growth, including procurement initiatives, packaging changes, and stock optimisation.
• Engage and develop relationships with internal stakeholders (Operations, Central Sales, Purchasing, Commercial, IT, Legal) to ensure seamless service delivery and contract compliance.
• Tailor solutions to meet the evolving needs of the contract, ensuring customer requirements and contractual obligations are met.
• Attend and contribute to key stakeholder meetings, monthly and quarterly reviews, and supplier engagement activities.
• Protect and grow the contract by identifying opportunities to increase relevance and reduce costs.
• Maintain awareness of industry developments and company strategy to ensure proactive, value‑added service delivery.

Experience:

Required:

• Minimum of 3 years’ experience managing strategic B2B accounts.
  Experience in the utilities, MRO, or industrial sectors is advantageous and preferred but not essential.
• Demonstrable experience in contract leadership, including VMI programmes, catalogue governance, and KPI reporting.
• Experience managing large-scale contracts and working with corporate clients and varying levels of customer stakeholders.
• Financially and commercially astute, with a solid understanding of company commercial models and finances.
• Consultative and strategic selling experience with a proven record of exceeding sales targets.
• Strong negotiation, communication, and presentation skills.
• High energy, self‑starter with excellent planning, organisation, and time management skills.
• Demonstrates a strong willingness and ability to learn quickly and adapt to new challenges.

Desirable:

• Advanced proficiency in Microsoft Excel (including pivot tables, data modelling, dashboard creation, and complex formulas).
• Advanced proficiency in Microsoft PowerPoint (high‑impact presentations for senior stakeholders).
• Strong analytical skills in assessing and interpreting customer business data; confident presenting operational/service delivery KPIs.
• Background and experience in the industrial, MRO or utilities sectors.
• Supply chain management experience and technical/product knowledge of MRO.
• Experience using SharePoint and Teams.

Benefits

• 25 days’ annual leave plus bank holidays
• Enhanced family leave (maternity, paternity, adoption, shared parental)
• Company pension scheme with employer contributions
• Private health care and life assurance
• Performance‑related bonus plan
• Company car or car allowance
• Business travel expenses reimbursed
• Employee recognition and rewards programme
• Employee Assistance Programme (EAP)
• Structured learning and development opportunities
• Flexible/hybrid working – but candidate should be aware that there will be regular travel and working from the office required.

If interested, APPLY NOW! Alternatively, please send a copy of your CV to [e-mail]