Account Manager

Get Recruited Ltd; Barnsley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an Account Manager based in Barnsley. This role is pivotal in ensuring customers derive long-term value from services. You will collaborate with Account Managers and Customer Support to enhance satisfaction and retention, handling complex inquiries and facilitating onboarding processes. Candidates should have strong skills in relationship management and experience with CRM tools such as Zendesk or Salesforce. The position offers a salary of up to £40,000.

Qualifications

• Experience with customer support and relationship management.
• Ability to analyze customer behavior and engagement metrics.
• Keen understanding of onboarding processes and customer training.

Responsibilities

• Take ownership of complex customer issues needing escalation.
• Monitor customer usage and satisfaction to identify risks.
• Support Account Managers with reports and account renewals.
• Identify signs of disengagement and implement improvement plans.
• Drive customer understanding of service value delivered.
• Manage the onboarding and offboarding journey for customers.

Skills

Previous experience within a Customer Success or similar role

Strong communication and relationship-building skills

Experience using CRM or support tools such as Zendesk or Salesforce

Experience supporting onboarding or delivering customer training

Experience supporting customers through service change or digital transformation

Comfortable using data to understand engagement and drive improvement

Ability to identify risk signals and opportunities from customer behaviour

Experience working within the Public Sector, Education, Health, Tech or similar industry

Job description

Account Managerpe-onboardingandRetention

Barnsey-OfficeBased

UpTo£40,000

TheOpportunity:

The rdelplays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.

TheRole:

• Take ownership of complex or cross-team customer issues that need escalation.
• Monitor customer usage and satisfaction to identify risks and improvement opportunities.
• Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
• Identify early signs of disengagement or underuse and support improvement plans.
• Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
• Own the full onboarding and offboarding journey for customers.

SkillsRequired:

• Previous experience within a Customer Success or similar role.
• Experience supporting customers through service change or digital transformation.
• Strong communication and relationship-building skills.
• Experience using CRM or support tools such as Zendesk or Salesforce.
• Comfortable using data to understand engagement and drive improvement.
• Experience supporting onboarding or delivering customer training.
• Ability to identify risk signals and opportunities from customer behaviour.
• Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.

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