Account Manager

Supplement Factory; Ashford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supplement manufacturer in Ashford is seeking an experienced Account Manager to manage client portfolios and ensure exceptional service delivery. Responsibilities include building strong client relationships, tracking account metrics, and supporting clients with timely product delivery. Ideal candidates will have at least 5 years of account management experience. This full-time role offers a salary range of £30,000 - £40,000 plus bonuses and benefits.

Benefits

Company Pension Scheme

Free Eye Tests

22 Days Holiday + Bank Holidays

Free parking

Qualifications

• 5 Years in account management or project management roles.

Responsibilities

• Manage a portfolio of existing accounts providing exceptional customer service.
• Build and maintain strong client relationships.
• Ensure timely delivery of products and services according to customer needs.

Skills

Account Management

Customer Service

Project Management

Sales Management

Documentation

Job description

Job Description

Supplement Factory stands tall as one of Europe's leaders in contract manufacturing for food supplements. Strategically nestled in Ashford, Kent, we're powered by a unique blend of innovation, investment in client success, and a fierce commitment to achievement. Join us and be the driving force behind our ambition to support clients in launching unparalleled supplement products on the global stage.

About Us

The Role

• Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
• Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Discover opportunities to expand account value and work closely with BDMs to achieve this.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts). Work with clients to ensure the forecasts are accurate in line with budget.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Ensure artwork is up to date.
• Responsible for ensuring all internal documentation is accurate and approved by the client.
• Manage projects in line with set KPIs and agreed deadlines.

Qualifications

• 5 Years in account management or project management roles.

Benefits

• £30,000 - £40,000 (plus bonus)
• Company Pension Scheme
• Free Eye Tests
• 22 Days Holiday + Bank Holidays
• Free parking

Job Type

Full-time

Ability to Commute / Relocate

• Ashford: reliably commute or plan to relocate before starting work (required)

Experience

• Account Management: 5 years (required)

Work Authorization

• United Kingdom (required)

Work Location

In person

Schedule

• Monday to Friday

Supplemental Pay Types

• Commission pay

Reference ID

ACMA

Required Skills

• Parking
• Bonus Pay
• Account Management
• Salary
• Metrics
• Demand
• Manufacturing
• Documentation
• Project Management
• Customer Service
• Sales Management