Account Manager

Workshop Recruitment; Ash; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading aerospace firm in Ash, England is seeking an experienced Account Manager to maintain and grow customer relationships. The ideal candidate will have a strong background in the aerospace industry and experience in account management. Responsibilities include managing the sales process, conducting account reviews, and ensuring customer needs are met. This role offers a salary of £35-45K, 25 days holiday, and various benefits including a company pension and discretionary bonus.

Benefits

25 days holiday plus bank holidays

Company Pension

Life Assurance

Discretionary Bonus scheme

Enhanced maternity/paternity leave

Qualifications

• At least 2 years of experience in the aerospace industry.
• Experience in account management or customer representation.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Manage sales and order book processes for existing customers.
• Conduct regular account reviews and customer support.
• Prepare product documentation for technical approval.

Skills

Experience in aerospace industry

Account management experience

Strong communication skills

Excellent organization skills

Proficiency in MS Office

Tools

MS Excel

Job description

You will use your aerospace industry knowledge to foster strong relationships with existing aerospace customers and subcontract suppliers and be involved in growing existing client business. You will work as part of a team of 5 account managers.

Main Duties

• Actively and successfully manage the sales and order book process.
• Manage existing and new customer accounts.
• Evaluate customers' requirements then define and manage internal actions to fulfil them.
• Prepare and submit to the customer all products and documentation to obtain technical and delivery approval.
• Be responsible for conducting regular account reviews with key clients and be the first point of contact for customer needs to feedback to the other cross functional team members to ensure customer support is given.
• Report, analyse, follow-up, evaluate and respond to any kind of customer complaints in cooperation with the Sales Director.
• Represent the company at any trade shows and client meetings when required.

Skills and Knowledge

• Experience working within the aerospace industry is essential.
• Previous account management or customer representative experience.
• Understand end to end manufacturing and the supply chain process.
• Be able to communicate and influence well at all levels to ensure the groups strategic targets are met, and business potential is optimised.
• Strong goal orientation and good work organisation.
• Flexibility and ability to work under time pressure.
• Excellent knowledge of MS Office with a very good understanding of Excel.

Salary and Benefits

• £35-45K
• 25 days holiday plus bank holidays
• Company Pension
• Life Assurance
• Discretionary Bonus scheme
• Enhanced maternity/paternity leave
• Hours - Mon- Thurs 6.30am - 3.15pm, Fri 6.00am - 1.00pm - 40‑hour week