Account Management Support Administrator

Reflect Recruitment Group; Grantham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Grantham is seeking an experienced Account Management Support Administrator to assist the sales team in managing key accounts. The ideal candidate will bring B2B sales experience and exceptional customer service skills to support and drive business success. This full-time permanent position offers a basic salary starting at £28,000, along with various benefits including casual dress and company pension.

Benefits

Casual dress

Company events

Company pension

Employee discount

Free On-site parking

Life insurance

Qualifications

• Proven B2B sales experience.
• Years of experience in customer service.
• Superb Data Entry skills with a focus on accuracy.

Responsibilities

• Support BDM and Sales Manager with reports.
• Nurture and care for Key Accounts.
• Manage customer communications through phone and email.
• Provide administrative support across all office functions.
• Log enquiries and complaints in the CRM.
• Create accurate quotations and process orders.

Skills

B2B sales experience

Customer service skills

Data Entry skills

IT skills, including Microsoft packages

Communication skills

Experience with NetSuite and/or Zoho

Job description

Are you able to help an expanding company grow still further?

Can you provide support to the BDM to help drive a fabulous sales team to greater success?

Do you have the desire to provide support to not only Accounts Management but an entire team?

As the Account Management Support Administrator you will be providing the highest level of service to some large nationwide clients as well as private individuals who value the superior quality of products on offer.

This position is available on a full-time permanent basis, and in return, our client is offering a competitive basic salary from 28,000 (DOE). Plus additional benefits as listed below.

The successful candidate will have:

• B2B sales experience.
• Years of experience providing top quality customer service.
• The ability to manage major accounts and negotiate to get the most out of every opportunity.
• Superb Data Entry skills. Accuracy is vital.

Responsibilities will involve, but are not restricted to:

• Work alongside the BDM and Sales Manager to provide support and reports to help drive the business forwards and upwards.
• Nurturing and caring for Key Accounts.
• Take control of customer phone calls and emails and follow up.
• Provide administrative support to all office functions.
• Use the CRM to log enquiries, complaints and to identify and chase leads.
• Use the CRM to help produce key information for internal study.
• Create accurate quotations.
• Contact external suppliers and placing orders with them.
• Process orders and take payments.

Key Requirements & Essential Skills:

• IT skills, including Microsoft packages.
• Well organised and able to multitask.
• The ability to work to deadlines.
• Resilience and the ability to remain calm under pressure.
• Excellent communication and customer service skills.
• Enthusiastic team player with a can-do attitude.
• Experience with NetSuite and/or Zoho would be an advantage.

In addition to your salary your benefits will include:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free On-site parking
• Life insurance

For more information, please contact Jon quoting J10391.

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.