Account Liaison — Printing & Fulfilment

Optima UK Inc Ltd; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A printing and fulfilment provider is seeking an Account Handler in Ilkeston, England. This fully office-based role involves processing customer orders and maintaining strong relationships with clients. Ideal candidates will possess strong communication skills, data management capabilities, and Direct Mail experience. The position offers a competitive salary of £30,000 - £45,000 and various company benefits including pension and company events.

Benefits

Company events

Company Pension

Free flu jabs

Free onsite parking

Referral programme

Responsibilities

• Process customer orders and book jobs into the system.
• Liaise with clients and Production to agree schedules and updates.
• Prepare labels and job instructions.
• Monitor live jobs and manage change requests.
• Keep customers informed and maintain strong relationships.
• Coordinate with teams for quality output.
• Report issues and support continuous improvement.
• Help drive repeat business and support Sales.

Skills

Strong communicator

Confident with data and IT systems

Excellent phone skills

Resilient and solutions-focused

Negotiation skills

Excel

Direct Mail experience

Job description

A printing and fulfilment provider is seeking an Account Handler in Ilkeston, England. This fully office-based role involves processing customer orders and maintaining strong relationships with clients. Ideal candidates will possess strong communication skills, data management capabilities, and Direct Mail experience. The position offers a competitive salary of £30,000 - £45,000 and various company benefits including pension and company events.