Account Lead, Connecting Businesses, Schools and Students

Hiring People; East Midlands; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A youth-focused organisation in the UK is seeking an Account Lead to help connect local students with meaningful work experience. The role requires excellent communication and interpersonal skills, with a focus on promoting social mobility for young people. Ideal candidates should have a strong educational background and be competent with Microsoft Office tools. The position offers a salary starting at £24,000 with the potential to increase over time and includes flexible working options.

Benefits

10% company pension

TOIL system

Free parking

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to connect with young individuals and understand their challenges.
• Basic understanding of safeguarding and health & safety practices.

Responsibilities

• Act as the main contact for allocated schools and colleges.
• Build relationships with school staff and employers.
• Contact employers to secure work experience opportunities.
• Support schools with assemblies and queries.
• Maintain records in CRM and collect evaluation data.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to prioritise workload and meet deadlines

Problem-solving ability

Empathy for young people

Competent with Microsoft Office

Education

Minimum of 5 GCSEs A-C (or equivalent), including English

Tools

CRM systems

Microsoft Office (Word, Excel, Outlook)

Job description

Are you passionate about helping young people take their first steps into the world of work? Do you thrive in a role where every conversation can open a door, spark confidence, and shape someone's future? Join us as an Account Lead and play a pivotal part in connecting local students with meaningful work experience that builds skills, fuels ambition, and changes lives.

As an Account Lead, you will work closely with a group of local schools to arrange high-quality work experience placements for students aged 14-18. You'll be the dedicated contact for your allocated schools, building strong relationships, communicating with employers, and ensuring every young person has access to a safe, meaningful and confidence-boosting placement.

This role is ideal for someone who is highly organised, an excellent communicator, and motivated by making a positive impact.

Key Details

• Salary: £24,000, rising to £25,500 after 6-month probation, and £26,000 after 12 months
• Hours: Full-time (37.5 hrs), part-time requests considered
• Location: Office-based in central Leicester (free parking) with 4 WFH days per month
• Flexible working: Hours between 8am-5pm
• Benefits: TOIL system, 10% company pension

What You'll Do

• Act as the main contact and account lead for your allocated schools and colleges
• Build and maintain positive relationships with school staff and employers
• Contact existing and new employers to secure high-quality work experience opportunities
• Process student applications and match young people to suitable placements based on their interests
• Support schools on‑site with assemblies, queries, and placement preparation
• Communicate effectively with employers and school contacts via phone, email, and in person
• Help promote social mobility and challenge stereotypes through inclusive placement opportunities
• Maintain accurate records in our CRM database
• Collect evaluation data, insights, and impact stories
• Represent Work Experience at events including assemblies, careers fairs, parent evenings, and business networking sessions
• Follow safeguarding, confidentiality, and data‑protection procedures
• Manage incident/accident reporting in line with LEBC processes

Our Values

• Adding value for all
• Respect and value
• Continual innovation
• Evidence‑based practice
• Doing business efficiently

Our Culture

• Innovating and adapting
• Supporting one another
• Nurturing talent and celebrating achievement
• Growing through change
• Listening to our customers
• Taking pride in our work

Person Specification

Essential

• Minimum of 5 GCSEs A‑C (or equivalent), including English
• Excellent verbal and written communication skills
• Confident telephone manner
• Ability to prioritise workload and meet deadlines
• Strong interpersonal skills and team‑focused approach
• Problem‑solving ability and adaptability
• Empathy for young people and understanding of the challenges they may face
• Basic understanding of safeguarding, health & safety, and welfare
• Competent with Microsoft Office (Word, Excel, Outlook)

Desirable

• Customer Service or Administration qualification
• Experience using CRM systems
• Experience in customer‑focused or target‑driven environments
• Sales/marketing experience
• Understanding of the local labour market
• Full driving licence

Additional Information

• Driving licence and own transport: highly desirable
• LEBC is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Background checks and an Enhanced DBS will be required for this role.

How to Apply

If you are interested in this role and would like to learn more, we would love to hear from you. Please attach an up to date copy of your CV to the link provided and we will be in direct contact,