Account Health Specialist

Madfish; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading sea moss superfood brand in the U.S. is seeking an Amazon Account Health Specialist to protect and optimize Amazon accounts. This role involves monitoring account health, addressing compliance issues, and liaising with Amazon support. The ideal candidate is organized and fluent in English, with a passion for problem-solving and accountability. This position offers a supportive work environment with various benefits, including coaching sessions and wellness reimbursements.

Benefits

Welcome pack and custom True Sea Moss merch

Sports reimbursement

Additional vacation days

Coaching & career development sessions

Corporate English lessons

WHOOP membership

Coworking membership

Sabbatical options

Travel and project grants

Qualifications

• Solid understanding of Amazon's compliance policies and internal systems.
• Fluent in English, both written and spoken.
• Highly organized and able to handle multiple cases.
• Take ownership of your role.

Responsibilities

• Daily monitoring of Amazon account health.
• Identification and communication of account issues.
• Handling listing and ASIN reinstatements.
• Coordinating with Amazon Support.
• Keeping the team updated on Amazon policy changes.
• Monitoring negative reviews and ensuring follow-up.

Skills

Understanding of Amazon's compliance policies

Fluent in English (written & spoken)

Highly organized

Ownership mindset

Job description

We are a top-1 sea moss superfood brand in the U.S., on a mission to redefine natural wellness.

Our goal? To make wellness simple, accessible, and affordable for everyone, everywhere.

Our products are skyrocketing (literally!), and with our rapid expansion, we’re looking for a cool Amazon Account Health Specialist to join our team and ensure our accounts are always in top shape.

Why join us?

First of all, you’ll be the first line of defense for our Amazon accounts. You’ll play a key role in protecting our brand, minimizing risk, and keeping our listings profitable. If you love solving problems, digging into Amazon’s backend, and being the calm in the chaos — this is your arena.

What we’re looking for:

• Have a solid understanding of Amazon’s compliance policies and internal systems.
• Are fluent in English (written & spoken).
• Are highly organized and comfortable juggling multiple cases at once.
• Take ownership of your role.

What you’ll do:

• Daily monitoring of Amazon account health, including tracking policy violations, restricted products, FBA investigations, open cases, and potential risks.
• Quick identification and communication of any account issues to internal teams — no surprises.
• Handling listing and ASIN reinstatements — you know how to get things unblocked fast.
• Coordinating with Amazon Support and collaborating with internal account managers to resolve issues efficiently.
• Keeping the team updated on the latest Amazon policy changes and how they affect our operations.
• Monitoring negative reviews (1-3 stars) and ensuring swift, professional follow-up through customer care.

Bonus Points If You:

• Have prior experience handling complex Amazon account issues or working directly with Amazon support teams.
• Have experience in an e-commerce or Amazon agency environment.

Why Work With Us

We’re building something with depth and direction. No shortcuts. No hype cycles. You’ll be part of a team that values clarity, care, and trust — and you’ll have a direct impact on how smoothly our leadership team operates.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity
• So, if you’re ready to be the right hand that helps leadership move faster and smarter, we’d love to meet you.