Account Handler/ Technician

Oneglobal Broking Ltd; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Oneglobal Broking Ltd in London is seeking a motivated individual to join the Non-Marine Production Support team, focusing on Property business across Latin America. The role combines client service with technical support, managing slip production, risk creation, premium processing, and broker and client expectations.

You will work closely with global broking teams and internal stakeholders, delivering proactive solutions in a fast-paced environment, while maintaining contracts, market

Qualifications

• Strong knowledge of the (re)insurance market to address client and technical issues.
• Excellent communication and interpersonal skills.
• Meticulous attention to detail and accuracy.
• Able to prioritise and multi-task under pressure to tight deadlines.
• Experience with Latin American Property business is desirable.
• Portuguese and/or Spanish language skills are advantageous.
• CII qualification or working towards it.
• Team player with flexibility to assist colleagues.

Responsibilities

• Provides global broker support to Non-Marine broking teams, preparing renewal stats for market placement.
• Provide timely creation and preparation of global market and client documentation, including slip production and clauses.
• Draft client evidence of coverage, including Debit/Credit Notes and related documents.
• Maintain internal systems, databases and workflows to meet Contract Certainty and regulatory guidelines.
• Use Broking Systems to produce documents and accounting entries.
• Submit Slips and LPANs to Bureau (XIS) and use London Market portals like IMR and Lineage.
• Assist with client liaison and resolve global data requests to ensure client satisfaction.
• Develop relationships with global markets, clients and colleagues to provide optimal service.
• Ensure client service delivery is reviewed for continuous improvement.

Skills

Insurance market knowledge

Communication skills

Attention to detail

Multitasking / prioritisation

Latin American market experience

Portuguese/Spanish language skills

CII qualification or working towards

Team player

Microsoft Excel

Education

CII qualification

Tools

Broking Systems

XIS Insurance Portal

IMR

Lineage

Excel

Job description

We have an exciting opportunity for a motivated and enthusiastic individual to join our growing Non-Marine Production Support team, with a primary focus on supporting Property business across Latin America. Operating in a fast-paced, client-focused and dynamic environment, the team is committed to delivering exceptional service and achieving outstanding outcomes for clients on a global scale.

The role will play a key part in supporting and shaping Oneglobal’s expanding international network. The successful candidate will have experience in a similar technical support role and a strong commitment to delivering proactive, value-added solutions to clients. Working closely with Non-Marine clients and internal stakeholders, with a particular focus on Latin American Property business, you will provide high-quality technical support while managing slip production, risk creation, premium processing, and broker and client expectations to ensure a seamless service experience.

The role is based in our London office on a permanent basis and is an exciting opportunity to play a key role working collaboratively with our broking teams and network of global offices, enabling a great balance of personal career progression, being involved in emerging market businesses and international client exposure.

The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.

Key Accountabilities

• Provides global broker support to the relevant Non-Marine broking teams, preparing renewal statistics/documentation ready for market placement
• Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge
• Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation
• Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines
• Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy
• Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage
• Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
• Develops business relationships with global markets, clients and colleagues to provide optimal service to clients
• Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction

Skills & Knowledge

• Intermediate knowledge of the (re)insurance market in order to address client and technical issues
• Good communication and interpersonal skills
• Accurate and good attention to detail
• Demonstrate a good understand of global market dynamics and the impact on existing and potential clients
• Work within agreed procedures and processes
• Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines
• Sound technical experience, with particular focus on account management of Property business
• Previous exposure to Latin American business is highly desirable
• Portuguese and/ or Spanish language skills would be advantageous
• CII qualified or working towards CII qualification
• Team player and willing to work flexibly and assist colleagues as required
• Intermediate Microsoft Excel knowledge is essential