Account Handler / Senior Account Handler

Yutree; Newmarket; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance provider in Newmarket is seeking an experienced insurance professional for the role of either Account Handler or Senior Account Handler. This full-time position offers hybrid working options post-probation. The ideal candidate will have proven experience in commercial lines, effective computer skills, and strong relationship management abilities. The compensation ranges from £30k to £45k depending on the role and experience, along with enhanced benefits including financial support for qualifications and health workshops.

Benefits

Enhanced holiday entitlement (34 days per year)

Financial support for qualifications

Company events

Shopping discounts platform

Regular health & wellbeing workshops

Free parking

Online training platform

Company pension scheme

Group life insurance

Private medical insurance

Company sick pay scheme

Enhanced maternity pay

Qualifications

• Proven experience working as an Account Handler in commercial lines.
• Effective computer skills, particularly with Microsoft Office.
• Experience in complex environments requiring strategic thinking.

Responsibilities

• Working closely with Client Executives to meet client needs.
• Negotiating with insurers for cost-effective solutions.
• Managing all new/renewal work while building client relationships.

Skills

Proven experience as an Account Handler

Effective computer skills

Broad knowledge of the insurance sector

Relationship management experience

Strong technical knowledge

Education

At least A C or equivalent in GCSE Maths and English

At least Cert CII qualification

Tools

Acturis

Microsoft Office

Job description

About the Role

We are currently seeking a capable and experienced insurance professional to join our carefully selected team as either an Account Handler or a Senior Account Handler, depending on your skills and experience. Whether you’re developing your expertise or already operating at a senior level, we’d love to hear from you.

You’ll ensure our clients receive suitable and cost‑effective insurance solutions by understanding their needs and negotiating with insurers to find the best solutions.

Main duties:

Account Handler

• Working closely with Client Executives to understand client needs, including supporting meetings as required;
• Managing all renewal, new and mid‑term policy work as required;
• Negotiating with insurers to obtain appropriate and cost effective solutions for clients;
• Keeping electronic files up to date and in order, and all work diarised/tasked accordingly
• Maintaining an understanding of the general insurance market and changes within

Senior Account Handler

• Building and maintaining strong business relationships with clients and insurers
• Generating and converting new business leads
• Making and attending client meetings where appropriate
• Discussing and assessing clients’ current and future insurance needs providing appropriate advice
• Managing all new/renewal/MTA/Claims work as required to build a profitable direct client account
• Negotiating best policy terms with insurers, conducting market exercises where appropriate
• Providing business reports to clients and the Board as required
• Keeping electronic files up to date, in order and all work tasked/diarised in Acturis
• Acting as mentor/referral point for colleagues
• Maintaining an in‑depth knowledge of the general insurance market, including attending networking/supplier events as appropriate

Either role is full time and based at our office in Newmarket, with hybrid working available after probation and on discussion. Occasional travel to our office in Norwich may also be required.

Full job descriptions of both roles are available upon request.

About You

You will be able to hit the ground running to support our Client Executives and support the long term goals of the business.

You must have:

• Proven experience of working as an Account Handler, specifically in commercial lines and across a range of products
• At least a C or equivalent in GCSE Maths and English
• At least Cert CII qualification
• Effective computer skills, particularly with Microsoft Office
• Broad knowledge and understanding of the insurance sector

A Senior Account Handler must also have:

• Relationship management experience
• Strong technical knowledge
• Experience of working in complex environments requiring some strategic thinking and driving innovation

Ideally, you will also have experience of using Acturis.

You’re naturally curious and proactive, with a talent for building trusted relationships internally and externally, and for delivering fair customer outcomes. You think beyond the obvious, confidently evaluating options and proposing practical solutions. Adaptable and organised, you manage competing priorities with ease and communicate ideas clearly to influence outcomes.

If you’re joining us as a Senior Account Handler, you’ll bring these same qualities with a broader, more strategic focus — driving innovation, mentoring others, and helping to shape best practice across the team. You’ll encourage colleagues to use their initiative, share knowledge generously and collaborate to deliver effective, commercially sound solutions. As a senior member of the team, you’ll act as a role model for professionalism, integrity and continuous improvement.

About the Package

• Salary: £30k - £45k depending on role and experience
• Enhanced holiday entitlement (34 days per year, inc. BH)
• Financial support for qualifications
• Company events
• Shopping discounts platform
• Regular health & wellbeing workshops
• Flexible hybrid working
• Free parking
• Online training platform
• Company pension scheme

Subject to successful probation and/or eligibility:

• Group life insurance
• Private medical insurance
• Company sick pay scheme
• Enhanced maternity pay

Further Information

Candidates who are successful at the CV screening stage will be invited to a formal interview at our office in Newmarket, which consists of:

• A short, scenario‑based technical assessment
• Discussion exploring your previous experience, roles and responsibilities
• A set of competency‑based questions related to our framework, which is based on the CII’s Professional Map. A Handler is a Band 2 position within the map, the Senior Handler role is a band 3.

If you require any adjustments to support you in the application process, please let us know by emailing [e-mail].

We are a Disability Confident – Committed employer. Please indicate if you are making an application under the Disability Confident scheme.

We may close the vacancy earlier than the closing date if we have enough suitable candidates so early applications are encouraged.

No agencies please - we already work closely with a carefully selected number of agencies.