Account Handler - Corporate & Commercial

Howden; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider is seeking an Account Handler in London. In this full-time role, you will manage client interactions, ensuring they receive the coverage they need. Ideal candidates will have customer service experience and strong communication skills. There's an emphasis on professional development and a supportive workplace culture. Join us to make a positive impact in insurance while pursuing your interest in music.

Qualifications

• Minimum of 12 months' customer service and/or administrative experience is required.
• Interest in music is encouraged.

Responsibilities

• Handling inbound client and broker demands through calls and emails.
• Providing correct information to clients about purchasing or renewing.
• Maintaining accurate records of client conversations and requests.

Skills

Accuracy and attention to detail

Ability to process work quickly

Good literacy and numeracy

Excellent communication skills

Education

5 GCSE A*-C including Maths and English

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Have you a passion for music but are also looking for a career within the insurance industry? Howden - Corporate & Commercial are on the hunt for an Account Handler to join the team within our established music scheme.

As part of our team, you will have the chance to be part of a growing team focused on delivering the quality service our clients expect from us at Howden. From handling new business applications to managing renewals and mid-term changes, you will ensure that each customer\u2019s needs are met with the perfect coverage and pricing. Join us as we continue our mission as a force-for-good in insurance.

At Howden, we provide plenty of room for professional development. While previous insurance experience is not mandatory, proficiency in Microsoft Excel and Word, as well as strong communication skills, are essential. We are committed to offering the necessary training for your success. We are looking for enthusiastic, energetic, and positive individuals to join our team.

This is a full-time permanent opportunity. You will be based in our London office and ideally be onsite for 1-2 days per week with one of these days being a Monday. During training you may be required to be in the office more often.

Overview

• Handling inbound client and broker demands, this could be a mix of calls and emails
• Providing correct information to customers to inform their decisions to purchase or renew with Lark Music
• Maintaining accurate records of client conversations and requests and actioning in a timely manner

Knowledge

• A minimum of 12 months\' customer service and/or administrative experience is required for this role
• We are Interested to hear from musicians or those with an interest in music

Skills

• Accuracy and attention to detail
• Ability to process work quickly and efficiently and prioritise work to meet deadlines
• Good literacy and numeracy
• Excellent communication skills and an ability to communicate accordingly to build rapport and develop strong relationships

Qualifications

• 5 GCSE A*-C including Maths and English

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.