Account Handler- Corporate & Commercial

Howden Group Holdings; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global insurance firm in Birmingham seeks an Existing Business Account Handler to manage and renew client policies. The ideal candidate should have a minimum of 3 years in a commercial account handling role, excellent client service skills, and be able to work proactively in a team environment. Join us to help our clients navigate commercial risks with tailored solutions in a supportive culture offering flexible work options.

Qualifications

• Proactive individual with a passion for client retention and customer service.
• Ability to process work quickly and efficiently.

Responsibilities

• Organise and manage personal work activities to achieve team objectives.
• Liaise with clients to resolve queries and respond appropriately.
• Review client documentation for accurate information.

Skills

Technical insurance skills

Attention to detail

Client service skills

Negotiation skills

Communication skills

Education

Minimum of 3 years’ experience in a commercial account handling role

Cert CII (desirable)

Tools

Acturis

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join Howden and play a pivotal role as an Existing Business Account Handler. In this relationship‑focused position, you will be responsible for managing and renewing existing client policies.

This role demands a proactive individual with a passion for client retention, customer service and the drive to exceed team targets.

This is a full‑time, permanent position with the option to work 2‑3 days per week in our Birmingham office for a balanced work experience.

Responsibilities:

• Organise and manage personal work activities to achieve team objectives and meet agreed targets
• Participate in team meetings, reporting on business progress within your area of expertise
• Manage assigned projects and contribute to other projects as required
• Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
• Collate and communicate client requirements to ensure appropriate marketing of the risk
• Liaise with clients to resolve queries and respond to market and third‑party queries as appropriate
• Produce high‑quality market documentation, securing appropriate authorisations
• Take ownership for data entry, credit control, and chasing subjectivities when required
• Work with underwriters to place insurance that balances quality, coverage, and price
• Process data promptly and accurately on relevant systems to support client service and internal processes
• Maintain accurate and timely documentation for clients, ensuring proper organisation of records
• Conduct due diligence/sanctions checks in line with company procedures
• Adhere to company policies, procedures, and obtain required authorisations
• Foster and nurture positive relationships with colleagues and external contacts
• Provide support and assistance to senior colleagues and/or their clients on request
• Deal with or refer client enquiries, renewals, and mid‑term adjustments

Knowledge:

• Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR
• Knowledge of trade credit is desirable
• Acturis Knowledge is essential

Skills:

• Good level of technical insurance skills, to be assessed by regular in‑house testing
• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Excellent client service skills
• Good negotiation and broking skills
• Excellent oral and written communication skills
• Ability to gather and analyse information from the client
• Ability to identify and respond appropriately to an individual client’s level of understanding
• Ability to persuade and influence others

Qualifications:

• Minimum of 3 years’ experience in a commercial account handling role
• Cert CII (desirable)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent