Account Handler - Commercial Insurance (Insolvency & Restructuring)

Aon; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurance firm in Birmingham is seeking a Client Service Advisor to provide risk solutions within their Insolvency & Restructuring division. This hybrid role offers clear career progression and the opportunity to combine broking and underwriting in a fast-paced environment, with excellent benefits including wellbeing initiatives. Ideal candidates will have insurance industry experience and strong communication skills.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible work environment

Qualifications

• Experience in the insurance industry is essential.
• Positive attitude and excellent communication skills required.
• Ability to prioritise work and meet deadlines is necessary.

Responsibilities

• Provide risk solutions and advice to insolvency practitioners.
• Handle day-to-day service on cases, delivering excellent client service.
• Negotiate new business, renewals, and mid-term adjustments.

Skills

Experience in the insurance industry

Excellent communication skills

Organisational skills

Team player

Job description

Client Service Advisor – (Insolvency & Restructuring Division)

We’re hiring!

Ready to take the next step in your insurance career? Looking for a role that offers clear progression and a defined career path? Aon’s Insolvency & Restructuring division is recruiting for a Client Service Advisor.

This is a role with a difference – combining broking and underwriting in a fast‑paced environment, with a hands‑on approach to client service. It’s a fantastic opportunity to build on your general insurance experience and specialise in a niche area of the market. This hybrid position offers flexibility to work virtually and from our Birmingham office.

Join our Insolvency & Restructuring team and help shape strategies that protect value and deliver successful outcomes for clients.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• The role is providing risk solutions and advice to insolvency practitioners and property receivers across the UK.
• Typically, our clients are appointed over companies or property assets in an insolvency process. As a Client Service Advisor, you will be advising clients and finding insurance solutions within a bespoke insurance facility and in the general insurance market.
• Handle the day‑to‑day service on cases, delivering an excellent client service and advising clients on their cover requirements.
• Work within agreed parameters of a Delegated Underwriting Authority.
• Negotiate new business, renewals and mid‑term adjustments on placements on the facility and in the general insurance market.
• Be responsible for a busy caseload, working efficiently in a fast‑paced environment.
• Use your excellent communication and interpersonal skills, working closely with the Client Directors to achieve an exceptional level of client service.
• Proactively manage client expectations, taking ownership of problems and their resolution, seeking help when necessary.
• The opportunity to meet clients, attend events and build excellent client relationships.

How this opportunity is different

• This role combines broking and underwriting giving you the opportunity to develop your skills in both areas.
• We deal with a huge variety of cases, meaning every day is different.
• Use your general insurance experience to specialise in a niche area of the insurance market.

Skills and experience that will lead to success

• Experience in the insurance industry.
• A positive attitude and excellent communication skills.
• Organised with the ability to prioritise work and meet deadlines.
• Be a team player, willing to work with colleagues as part of a high‑performing team.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your well‑being and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Equal Employment Opportunity

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or any other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.