Account Handler

Optima UK Inc Ltd; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A printing and fulfilment provider is seeking an Account Handler in Ilkeston, England. This fully office-based role involves processing customer orders and maintaining strong relationships with clients. Ideal candidates will possess strong communication skills, data management capabilities, and Direct Mail experience. The position offers a competitive salary of £30,000 - £45,000 and various company benefits including pension and company events.

Benefits

Company events

Company Pension

Free flu jabs

Free onsite parking

Referral programme

Responsibilities

• Process customer orders and book jobs into the system.
• Liaise with clients and Production to agree schedules and updates.
• Prepare labels and job instructions.
• Monitor live jobs and manage change requests.
• Keep customers informed and maintain strong relationships.
• Coordinate with teams for quality output.
• Report issues and support continuous improvement.
• Help drive repeat business and support Sales.

Skills

Strong communicator

Confident with data and IT systems

Excellent phone skills

Resilient and solutions-focused

Negotiation skills

Excel

Direct Mail experience

Job description

Job Title: Account Handler
Location: Ilkeston
Salary: 30,000 - 45,000 (Monday-Friday, 37.5 hours)
Work Type: Fully office based

Benefits:

• Company events
• Company Pension
• Free flu jabs
• Free onsite parking
• Referral programme and more!

About the company

A long-established, high-quality print and fulfilment provider based in the Ilkeston area. With modern production facilities and a fast-moving, hands‑on environment, who deliver everything from design and print to finishing, packing and distribution for major UK brands.

Key Responsibilities

• Process customer orders and book jobs into the system.
• Liaise with clients and Production to agree schedules and updates.
• Prepare labels and job instructions (EFI Pace).
• Monitor live jobs and manage change requests.
• Keep customers informed and maintain strong relationships.
• Coordinate with artwork, print, and finishing teams for quality output.
• Report issues, share insights, and support continuous improvement.
• Help drive repeat business and support Sales post‑order.

Previous Experience

• Strong communicator with persuasive, professional phone skills
• Confident with data, IT systems, and Excel
• Able to negotiate timelines and manage expectations
• Resilient, solutions‑focused, and commercially minded
• Direct Mail experience essential

How to apply

To apply for the Account Handler role, click Apply Now and upload your CV. A member of our recruitment team will be in touch to discuss your application and next steps.

Work Location: In person